North American/European Pre-Order Redemption Website Issue Notification.
Currently, listed below are the issues with the North American/European Pre-Order Redemption Website.
-Unable to access the site regularly
-Cases where Early Access Code wasn’t sending out even when registering the Special Item Code
-Early Access Code sent wasn’t the correct code
We are temporarily suspending the Early Access Code system in order to proceed with the investigation.
We will notify everyone when there is progress on the situation.
We apologise for any inconvenience this may cause.
And the follow-up...
North American/European Pre-Order Redemption Technical Difficulties: Follow-up
Regarding the previously announced technical difficulties with the North American/European Pre-Order Redemption Website, we have addressed the following issues and the system that distributes the early access codes has been reinstated.
- Unable to access the site regularly.
- The early access codes were occasionally not being distributed even after successfully registering the pre-order code.
- The early access codes that were distributed by the system were occasionally not the correct code.
However, the website is currently experiencing congestion. If you are unable to access the website, please try again at a later time.
New updates will follow as additional information becomes available.
We apologise for any inconvenience this may cause and thank you for your patience.
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