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#1 Aug 25 2013 at 9:46 AM Rating: Decent
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Say what you will: "all mmo's start off like this..." or "they're trying their best..." or whatever... but the bottom line is, there has been a ton of hype and investment into this game.

SE is failing to deliver and it's worrisome. Casual players will lose interest if the time they've carved-out to play is abated by disruptions. Regardless of whether its EA, BETA, or whatever, SE is not giving us any reason to believe that they are going to be able to deliver the service as promised and advertised.

How can they make-good? I'm rooting of this game and have been excited since I quit XI, but so far it seems this game is a "bells and whistles".

What is it going to take to make customers feel confident in this product; and as a result, invest time into it? As a full-time worker / husband / father, I want to know that the investment is worth it prior to buying-in. I don't have the answer, but what do you think SE should or can do to restore customer's faith?

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#2 Aug 25 2013 at 9:48 AM Rating: Good
There is a ton of hype and investment in every game.

We are at day #2 of a pre-launch access period.

They will fix the congestion issues, and everyone will play.

Now go away.
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#3 Aug 25 2013 at 9:48 AM Rating: Excellent
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Well, other than being relatively slow (better than crashing and not working at all), it seems that the Duty Finder was working this morning. Then after that it was the log in.

I'd say all they have to do is continue fixing things.
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#4 Aug 25 2013 at 9:50 AM Rating: Decent
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Pawkeshup, Averter of the Apocalypse wrote:
There is a ton of hype and investment in every game.

We are at day #2 of a pre-launch access period.

They will fix the congestion issues, and everyone will play.

Now go away.


Can you relax? All of your posts come off as hostile and nasty.
#5 Aug 25 2013 at 9:50 AM Rating: Good
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I don't want or expect anything other than the game to run properly on Tuesday. If they throw something to us like a random weapon or something, that's cool. However, I don't require it. I purchased PS3 CE because I wanted the CE. I didn't purchase anything for 3 early days of play.
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#6 Aug 25 2013 at 9:50 AM Rating: Decent
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TheOneFin wrote:
Say what you will: "all mmo's start off like this..." or "they're trying their best..." or whatever... but the bottom line is, there has been a ton of hype and investment into this game.
SE is failing to deliver and it's worrisome. Casual players will lose interest if the time they've carved-out to
play is abated by disruptions. Regardless of whether its EA, BETA, or whatever, SE is not giving us any reason to believe that they are going to be able to deliver the


service as promised and advertised.

How can they make-good? I'm rooting of this game and have been excited since I quit XI, but so far it seems this game is a "bells and whistles".

What is it going to take to make customers feel confident in this product; and as a result, invest time into it? As a full-time worker / husband / father, I want to know that the investment is worth it prior to buying-in. I don't have the answer, but what do you think SE should or can do to restore customer's faith?



Nothing and nobody I perfect, thins happen glitches occur and life carries on. Deal with what is thrown at you at get on with it. Complaint doesn't gain you or anyone else anything.
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#7 Aug 25 2013 at 9:50 AM Rating: Default
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Anyone know how to get into Thousand Maws?
#8 Aug 25 2013 at 9:51 AM Rating: Decent
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My last post makes me sound like a spastic.. **** autocorrect.
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#9 Aug 25 2013 at 9:51 AM Rating: Default
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Pawkeshup, Averter of the Apocalypse wrote:
There is a ton of hype and investment in every game.

We are at day #2 of a pre-launch access period.

They will fix the congestion issues, and everyone will play.

Now go away.


Great post. Mine was definitely worth a rate-down.

What other product would you buy and invest in that launched this way? I'm sure they will improve things, but the point is - SE needs to instill confidence in its customer base if they want to sustain.

The most alarming fact is that they didn't anticipate this type of customer response, despite their full-blown marketing campaign.

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~for the night is dark and full of terrors~

Valar Morghulis of Goblin
CJR 21



--FF XI--
Finrod of Sylph (RETIRED)
MNK 68
WAR 37 / THF 37 / DNC 37 / SAM 20 / WHM 20 / BLM 15

#10 Aug 25 2013 at 9:51 AM Rating: Excellent
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TheOneFin wrote:
Say what you will: "all mmo's start off like this..." or "they're trying their best..." or whatever... but the bottom line is, there has been a ton of hype and investment into this game.

SE is failing to deliver and it's worrisome. Casual players will lose interest if the time they've carved-out to play is abated by disruptions. Regardless of whether its EA, BETA, or whatever, SE is not giving us any reason to believe that they are going to be able to deliver the service as promised and advertised.

How can they make-good? I'm rooting of this game and have been excited since I quit XI, but so far it seems this game is a "bells and whistles".

What is it going to take to make customers feel confident in this product; and as a result, invest time into it? As a full-time worker / husband / father, I want to know that the investment is worth it prior to buying-in. I don't have the answer, but what do you think SE should or can do to restore customer's faith?



Even though this is troll bait, I'll bite. It's a good question.

How about give everyone in EA an extra three days before they start billing?
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#11 Aug 25 2013 at 9:51 AM Rating: Excellent
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Pawkeshup, Averter of the Apocalypse wrote:
There is a ton of hype and investment in every game.

We are at day #2 of a pre-launch access period.

They will fix the congestion issues, and everyone will play.

Now go away.



No need to be ******, he's just concerned, and frankly a lot of people are. I've played EA for several recent MMO's and none of them had problems this severe. I'm in the same boat (job/husband/dad) so I have small windows of play time as it is, and when this happens it can be infuriating that the time you carved out to play the game is completely wasted.

But on the other side of the coin... there's nothing we can do other than wait, and I didn't buy the game just to throw my arms up after the first couple speed bumps.

All we can do is sit and wait patiently.
#12 Aug 25 2013 at 9:53 AM Rating: Default
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Vidvan wrote:
TheOneFin wrote:
Say what you will: "all mmo's start off like this..." or "they're trying their best..." or whatever... but the bottom line is, there has been a ton of hype and investment into this game.
SE is failing to deliver and it's worrisome. Casual players will lose interest if the time they've carved-out to
play is abated by disruptions. Regardless of whether its EA, BETA, or whatever, SE is not giving us any reason to believe that they are going to be able to deliver the


service as promised and advertised.

How can they make-good? I'm rooting of this game and have been excited since I quit XI, but so far it seems this game is a "bells and whistles".

What is it going to take to make customers feel confident in this product; and as a result, invest time into it? As a full-time worker / husband / father, I want to know that the investment is worth it prior to buying-in. I don't have the answer, but what do you think SE should or can do to restore customer's faith?



Nothing and nobody I perfect, thins happen glitches occur and life carries on. Deal with what is thrown at you at get on with it. Complaint doesn't gain you or anyone else anything.


Wasn't trying to complain, I just want to feel as if this product will be able to deliver and justify my personal excitement and planned investment.
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~for the night is dark and full of terrors~

Valar Morghulis of Goblin
CJR 21



--FF XI--
Finrod of Sylph (RETIRED)
MNK 68
WAR 37 / THF 37 / DNC 37 / SAM 20 / WHM 20 / BLM 15

#13 Aug 25 2013 at 9:55 AM Rating: Good
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TheOneFin wrote:
As a full-time worker / husband / father, I want to know that the investment is worth it prior to buying-in. I don't have the answer, but what do you think SE should or can do to restore customer's faith?


Wow, sounds like you have your hands full as a a full-time worker/ husband/ father, as it is, investing in an MMO will be rough. I don't know if anyone has 'lost faith' just yet, and those who have probably had little faith to being with. It's been a little over 24 hours since early access began, I think most people felt something like this was inevitable. Give it a few days and then reassess your faith in SE.
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#14 Aug 25 2013 at 9:57 AM Rating: Decent
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Compensate? Why do they need to do that? You should already be happy enough to play for awhile because they're giving you early access.

There are two types of people.

#1. The ones that keep on complaining because the game didn't go as they expected.
#2. The ones that are happy to play the game even though there may be a few glitches/bugs.

Bottom line, 2nd day of a game that's not even officially out yet. Don't expect much.
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#15 Aug 25 2013 at 9:57 AM Rating: Good
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Mopdaddy wrote:
Anyone know how to get into Thousand Maws?


Part of the main story line quest, can't miss it.
#16 Aug 25 2013 at 9:58 AM Rating: Default
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Don't mind the White Knights. It rained this morning and their cardboard armor is soggy and the paint is running. Yeah they screwed up and yes they are trying to fix it before launch and yes the game will HOPEFULLY be stable by next week. However they had two months since phase 3 to do extensive testing and they decided to wait until the week before launch to do their live testing. Either they were twiddling their thumbs for that month and a half or they couldn't figure out how to compensate for the overloads. A lot of these issues could have been resolved before Early Access if they had just had a longer Open beta and then perhaps another week in between the beta and EA.

Take what the White Knights say with a grain of salt. Many of them have horse blinders on and their fingers in their ears screaming "LALALA, SE IS INFALLIBLE I CAN'T HEAR YOUS!". People are going to play regardless of these issues if they indeed want to play the game. If not, well then that will partially fix our login congestion issues since all SE can apparently do about it is throw their arms up in the air and go "I 'UNNO".
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#17 Aug 25 2013 at 10:00 AM Rating: Decent
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Lamneth of the Seven Seas wrote:
Mopdaddy wrote:
Anyone know how to get into Thousand Maws?


Part of the main story line quest, can't miss it.

For the lvl 23 dungeon?
#18 Aug 25 2013 at 10:01 AM Rating: Excellent
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I'm not white knighting SE out of blind faith in the company, I'm defending the server team which has likely been running for the last 36 hours on red bull and no sleep trying to get this **** fixed. I feel sorry for them.
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#19 Aug 25 2013 at 10:01 AM Rating: Excellent
If you're not Legacy, then you have 31 more days to try the game to see how it goes before you have to make any decisions about subscriptions. How about we get a larger sample size to work with before we continue the gloom n' doom threads? Threads like these aren't news to anyone. We all know the servers are down. We all know they've been put down 3 or 4 times now. Making another thread about this isn't constructive at all. Just find one of the already existing threads and post in that one.

A lot of people create these threads and claim that they are "rooting for the game to succeed, but..." By the same token of you wanting to "make the devs aware of how the community feels" also think about how this looks to people who haven't bought the game and come here or go to any other forum to read up on the game. How do you think it looks when they see (as of this posting) 18 threads about the delays on the front page?

What SE can do to "restore" (assuming it was lost) confidence is to keep doing exactly what they're doing. When a problem pops up, FIX IT. Don't leave it for a couple days, a week, a month. Don't let it fester and keep a lvl 10 character from progressing AT ALL because he can't do the instanced fight at the Life Stump to continue accessing features of the game. THAT is what destroys confidence and leads to lost subs. If I lose 3 hours of playing the game, it sucks, but there are other things I should probably be doing anyway. If I'm stuck at lvl 10 for days/weeks because the devs haven't fixed a problem, then I'm going to get *******
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#20 Aug 25 2013 at 10:02 AM Rating: Good
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TheOneFin wrote:
Pawkeshup, Averter of the Apocalypse wrote:
There is a ton of hype and investment in every game.

We are at day #2 of a pre-launch access period.

They will fix the congestion issues, and everyone will play.

Now go away.


Great post. Mine was definitely worth a rate-down.

What other product would you buy and invest in that launched this way? I'm sure they will improve things, but the point is - SE needs to instill confidence in its customer base if they want to sustain.

The most alarming fact is that they didn't anticipate this type of customer response, despite their full-blown marketing campaign.



would be annoyed if it was like the iphone 4 and holiding it in your left hand issue. but this is tweaks ironing out the loose ends.
Stop crying and deal with it like the rest of us. the world will not end, go for a walk, play witht he dog, do some dishes to occupy the 2 hours down time. its no big deal.

A short term loss can be a long term gain.

i'm happy so far with what they've done. the stress of all ov is is playing its part in what the servers can handle, someone is bound to hit a glitch and put a halt on gaming for a couple of hours.
But like what i seen on another similar post, the sooner they get these things ironed out, the better the game will be in a whole for a seamless playing experience
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#21 Aug 25 2013 at 10:03 AM Rating: Excellent
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#22 Aug 25 2013 at 10:07 AM Rating: Decent
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Another post so I'm not stuck on 666 XD.

iAmEcchi wrote:
Compensate? Why do they need to do that? You should already be happy enough to play for awhile because they're giving you early access.

There are two types of people.

#1. The ones that keep on complaining because the game didn't go as they expected.
#2. The ones that are happy to play the game even though there may be a few glitches/bugs.

Bottom line, 2nd day of a game that's not even officially out yet. Don't expect much.


The Early Access was part of your purchase of the game early. It was for showing your loyalty and faith in the game and obviously that faith is being shaken. We shouldn't be happy just because they gave us early access, it was included with our purchase.

As far as your two types of people go i think it more accurately looks a little something like this:

1 The ones that expected issues like this to be addressed prior to a week before launch and beyond launch. The ones that have legitimate concerns and issues with the service that they PAID for.

2 The ones that accept everything a franchise feeds them as glorious ambrosia. Sure they don't like the breakdown in service but they'll be damned if anyone else gets to voice their displeasure about it. SE is god, Lightning Rules, and they love paying extra for the ending to an RPG via DLC.



Edited, Aug 25th 2013 12:08pm by DamienSScott
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#23 Aug 25 2013 at 10:09 AM Rating: Decent
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iAmEcchi wrote:
Compensate? Why do they need to do that? You should already be happy enough to play for awhile because they're giving you early access.

There are two types of people.

#1. The ones that keep on complaining because the game didn't go as they expected.
#2. The ones that are happy to play the game even though there may be a few glitches/bugs.

Bottom line, 2nd day of a game that's not even officially out yet. Don't expect much.


Please enlighten me as to how they are "GIVING" us early access. I don't know about you but my early access was based on spending about $50 ahead of game release.

The game is awesome. I really do like it. That's why I bought it. Is it so wrong that we expect for it to work and be accessible as per our purchase?
#24 Aug 25 2013 at 10:11 AM Rating: Good
TheOneFin wrote:
Great post. Mine was definitely worth a rate-down.
Yes, yes it was

TheOneFin wrote:
What other product would you buy and invest in that launched this way?

Oh, I don't know... Hmmm, let me think.... Maybe the single most popular MMO in existance?

I think that turned out well in the end, I guess, huh...

TheOneFin wrote:
I'm sure they will improve things, but the point is - SE needs to instill confidence in its customer base if they want to sustain.

The most alarming fact is that they didn't anticipate this type of customer response, despite their full-blown marketing campaign.


The most alarming fact for me is that you consider a post like this reasonable on day fracking two. "OH HOWEVER WILL THEY OVERCOME THE 48 HOURS OF BAD PRESS?!?!?"
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#25 Aug 25 2013 at 10:11 AM Rating: Decent
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First to the people who say stop complain, this is suppose to happen during early access. No, sorry but early eccess in MMO launches started to avoid server congestion problems. SE should have know they were going to have congestion issues from last weekends beta but failed to add a real fix like more server to carry the load.

As for the OPs question. I could care less about a few days free. Maybe add a special minion for EA and Legacy holders, yes besides Cait Seth. Something fun to show as a badge of honor like Atomos, the void bringer.

Edited, Aug 25th 2013 10:14am by dyvidd
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#26 Aug 25 2013 at 10:12 AM Rating: Excellent
zaarel wrote:
iAmEcchi wrote:
Compensate? Why do they need to do that? You should already be happy enough to play for awhile because they're giving you early access.

There are two types of people.

#1. The ones that keep on complaining because the game didn't go as they expected.
#2. The ones that are happy to play the game even though there may be a few glitches/bugs.

Bottom line, 2nd day of a game that's not even officially out yet. Don't expect much.


Please enlighten me as to how they are "GIVING" us early access. I don't know about you but my early access was based on spending about $50 ahead of game release.

The game is awesome. I really do like it. That's why I bought it. Is it so wrong that we expect for it to work and be accessible as per our purchase?


It was based on paying your $50 dollars early, but it was going to be $50 after release also. You didn't pay (extra) for early access, you prioritized for early access. All of us did.
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