How can SE compensate?Follow

Say what you will: "all mmo's start off like this..." or "they're trying their best..." or whatever... but the bottom line is, there has been a ton of hype and investment into this game.

SE is failing to deliver and it's worrisome. Casual players will lose interest if the time they've carved-out to play is abated by disruptions. Regardless of whether its EA, BETA, or whatever, SE is not giving us any reason to believe that they are going to be able to deliver the service as promised and advertised.

How can they make-good? I'm rooting of this game and have been excited since I quit XI, but so far it seems this game is a "bells and whistles".

What is it going to take to make customers feel confident in this product; and as a result, invest time into it? As a full-time worker / husband / father, I want to know that the investment is worth it prior to buying-in. I don't have the answer, but what do you think SE should or can do to restore customer's faith?

Well, other than being relatively slow (better than crashing and not working at all), it seems that the Duty Finder was working this morning. Then after that it was the log in.

I'd say all they have to do is continue fixing things.

I don't want or expect anything other than the game to run properly on Tuesday. If they throw something to us like a random weapon or something, that's cool. However, I don't require it. I purchased PS3 CE because I wanted the CE. I didn't purchase anything for 3 early days of play.

Anyone know how to get into Thousand Maws?

Great post. Mine was definitely worth a rate-down.

What other product would you buy and invest in that launched this way? I'm sure they will improve things, but the point is - SE needs to instill confidence in its customer base if they want to sustain.

The most alarming fact is that they didn't anticipate this type of customer response, despite their full-blown marketing campaign.

No need to be ******, he's just concerned, and frankly a lot of people are. I've played EA for several recent MMO's and none of them had problems this severe. I'm in the same boat (job/husband/dad) so I have small windows of play time as it is, and when this happens it can be infuriating that the time you carved out to play the game is completely wasted.

But on the other side of the coin... there's nothing we can do other than wait, and I didn't buy the game just to throw my arms up after the first couple speed bumps.

All we can do is sit and wait patiently.

Wow, sounds like you have your hands full as a a full-time worker/ husband/ father, as it is, investing in an MMO will be rough. I don't know if anyone has 'lost faith' just yet, and those who have probably had little faith to being with. It's been a little over 24 hours since early access began, I think most people felt something like this was inevitable. Give it a few days and then reassess your faith in SE.

Part of the main story line quest, can't miss it.

For the lvl 23 dungeon?

If you're not Legacy, then you have 31 more days to try the game to see how it goes before you have to make any decisions about subscriptions. How about we get a larger sample size to work with before we continue the gloom n' doom threads? Threads like these aren't news to anyone. We all know the servers are down. We all know they've been put down 3 or 4 times now. Making another thread about this isn't constructive at all. Just find one of the already existing threads and post in that one.

A lot of people create these threads and claim that they are "rooting for the game to succeed, but..." By the same token of you wanting to "make the devs aware of how the community feels" also think about how this looks to people who haven't bought the game and come here or go to any other forum to read up on the game. How do you think it looks when they see (as of this posting) 18 threads about the delays on the front page?

What SE can do to "restore" (assuming it was lost) confidence is to keep doing exactly what they're doing. When a problem pops up, FIX IT. Don't leave it for a couple days, a week, a month. Don't let it fester and keep a lvl 10 character from progressing AT ALL because he can't do the instanced fight at the Life Stump to continue accessing features of the game. THAT is what destroys confidence and leads to lost subs. If I lose 3 hours of playing the game, it sucks, but there are other things I should probably be doing anyway. If I'm stuck at lvl 10 for days/weeks because the devs haven't fixed a problem, then I'm going to get pissed.

@OP
The drama. THE drama! THE DRAMA!

Please enlighten me as to how they are "GIVING" us early access. I don't know about you but my early access was based on spending about $50 ahead of game release.

The game is awesome. I really do like it. That's why I bought it. Is it so wrong that we expect for it to work and be accessible as per our purchase?

First to the people who say stop complain, this is suppose to happen during early access. No, sorry but early eccess in MMO launches started to avoid server congestion problems. SE should have know they were going to have congestion issues from last weekends beta but failed to add a real fix like more server to carry the load.

As for the OPs question. I could care less about a few days free. Maybe add a special minion for EA and Legacy holders, yes besides Cait Seth. Something fun to show as a badge of honor like Atomos, the void bringer.

Edited, Aug 25th 2013 10:14am by dyvidd