Say what you will: "all mmo's start off like this..." or "they're trying their best..." or whatever... but the bottom line is, there has been a ton of hype and investment into this game.
SE is failing to deliver and it's worrisome. Casual players will lose interest if the time they've carved-out to play is abated by disruptions. Regardless of whether its EA, BETA, or whatever, SE is not giving us any reason to believe that they are going to be able to deliver the service as promised and advertised.
How can they make-good? I'm rooting of this game and have been excited since I quit XI, but so far it seems this game is a "bells and whistles".
What is it going to take to make customers feel confident in this product; and as a result, invest time into it? As a full-time worker / husband / father, I want to know that the investment is worth it prior to buying-in. I don't have the answer, but what do you think SE should or can do to restore customer's faith?