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Media sites begin bashing ARR launchFollow

#52Killua125, Posted: Aug 26 2013 at 10:42 AM, Rating: Sub-Default, (Expand Post) Okay, relax. I'm saying the reason why he and the other author had very different tones was probably due to one having issues and the other not.
#53 Aug 26 2013 at 10:46 AM Rating: Default
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Thayos wrote:
Think of early launch like a "preview" show at a theater.

The preview is basically the first real show of the run. It's no longer rehearsal... it's the actual show. However, tickets to the preview are usually free or deeply discounted, with many of those in attendance being friends and family of the cast and crew.


Except that for this EA, many people (read: Not Legacy) paid for the priveledge to play early, and they can't. 1.0 Non-Legacy players had to purchace the whole game again, just for the three days EA that has been plagued by login/instance issues. ****, P4 allowed more playtime than EA. That's just unacceptable.

This is more like paying to go to the "preview" to find out they're only letting in half the audience because they oversold the theater.

S-E's MMO reputation rides on this launch, and to follow 1.0 with this kind of problem does not bode well for the first impressions the new-to-FFXIV/MMOs crowd S-E was hoping to win over, not to mention returning 1.0 players who quit 1-2 months in that came back for a second look now.

#54 Aug 26 2013 at 10:47 AM Rating: Good
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I guess it comes down to early access has become paying to have access to the last line of beta tests. You have access because you paid money in some sort or another and apparently the intention is that you paid it so you could be the last group of testers before everyone else is allowed access. Seems strange but this is SE so I guess it actually does sort of make sense.
#55 Aug 26 2013 at 10:48 AM Rating: Good
I'm still going into launch tomorrow with the same expectations I had for pre-access, incredibly low to avoid any disappointment. I don't see how it's possible in one day to rectify a problem you've had for over a week, by adding more people to each world. I've said it before, they could probably add servers and some free transfers right now, but then in a month when things settle down, EVERYONE will be crying for mergers cause it's not the same feeling as launch day.

They just need to keep throwing these temp fixes at us and wait for subs to start, that's it, that's all. I'm in no way defending SE on this, they're **** if they do, damned if they don't. Everyone here is talking as if it's so easy to rectify this, if it was, it would be done already.
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#56 Aug 26 2013 at 11:09 AM Rating: Good
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diiablo wrote:
Except that for this EA, many people (read: Not Legacy) paid for the priveledge to play early, and they can't. 1.0 Non-Legacy players had to purchace the whole game again, just for the three days EA that has been plagued by login/instance issues.

And that was a poor purchasing decision on the part of those players. Even if EA had gone flawlessly, paying $30 for 3 extra days of access? Not a good call. Especially when those 3 days come at the starting end of the game's life cycle, when it's more likely to have issues.
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#57 Aug 26 2013 at 11:18 AM Rating: Excellent
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svlyons wrote:
diiablo wrote:
Except that for this EA, many people (read: Not Legacy) paid for the priveledge to play early, and they can't. 1.0 Non-Legacy players had to purchace the whole game again, just for the three days EA that has been plagued by login/instance issues.

And that was a poor purchasing decision on the part of those players. Even if EA had gone flawlessly, paying $30 for 3 extra days of access? Not a good call. Especially when those 3 days come at the starting end of the game's life cycle, when it's more likely to have issues.


It's worked out well for me. Got the PS3 version to add to my non legacy 1.0 account and played around 15 hrs over the weekend (on an NA server).

I know I can't be the only one, as the server seems full as all ****. Smiley: smile

Edit: I should mention that didn't pay just for the early access. I wanted the platform flexibility and the full first month vs 12(?) days free.

Edited, Aug 26th 2013 1:22pm by Pickins
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#58 Aug 26 2013 at 11:31 AM Rating: Excellent
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svlyons wrote:
diiablo wrote:
Except that for this EA, many people (read: Not Legacy) paid for the priveledge to play early, and they can't. 1.0 Non-Legacy players had to purchace the whole game again, just for the three days EA that has been plagued by login/instance issues.

And that was a poor purchasing decision on the part of those players. Even if EA had gone flawlessly, paying $30 for 3 extra days of access? Not a good call. Especially when those 3 days come at the starting end of the game's life cycle, when it's more likely to have issues.


Holy crap, I thought I was the only one around here who was saying this. Seriously people, $30 for 3 days, or $30 for two months worth of subscription fees? The decision should be obvious...

EDIT:

Pickins wrote:
svlyons wrote:
diiablo wrote:
Except that for this EA, many people (read: Not Legacy) paid for the priveledge to play early, and they can't. 1.0 Non-Legacy players had to purchace the whole game again, just for the three days EA that has been plagued by login/instance issues.

And that was a poor purchasing decision on the part of those players. Even if EA had gone flawlessly, paying $30 for 3 extra days of access? Not a good call. Especially when those 3 days come at the starting end of the game's life cycle, when it's more likely to have issues.


It's worked out well for me. Got the PS3 version to add to my non legacy 1.0 account and played around 15 hrs over the weekend (on an NA server).

I know I can't be the only one, as the server seems full as all ****. Smiley: smile

Edit: I should mention that didn't pay just for the early access. I wanted the platform flexibility and the full first month vs 12(?) days free.

Edited, Aug 26th 2013 1:22pm by Pickins


See, that's reasoning I can get behind in this case.


Edited, Aug 26th 2013 1:33pm by Arcari
#59 Aug 26 2013 at 11:32 AM Rating: Default
I want this to succeed as much (if not more) so than anyone out there. I am not a hater and I am really looking forward to playing the game (when the schedule of a new dad allows). I am not going to play nearly as much as many of you out there so if I can't get in for the next week or access is super patchy for the next month It really won't affect me too much.

However all that being said there are two things I did want to point out.

1. Any of you that are taking the super moderate stance asking for the world and the trolls on these forums to cut SE some slack are not being realistic. SE is trying to sell a product, if that product is defective or does not meet reasonable client expectations (the product working is a pretty reasonable expectation) then it is a failure. Plain and simple! The gaming industry is the only one I know of where it is permissible for the developers to release sub standard work and they get defended by the consumer if anyone objects.

2. Some of the responses above are based on an assumption that the entire consumer base shoul have the same level of understanding of the product that they or the developer has. Tomorrow when the game is released everyone is going to expect to play the game with no issues. If they have the same errors that we experienced in P4 and EA do you really think they are going to be cool with it.... Better yet does SE have this expectation that the entire game will not be effected by such a poor launch.

2b. After such a poor launch/product with ffxiv 1.0 and much speculation that SE has lost their touch, not only will the official reviewers be looking for thi kind of clusterF release, but also (and more importantly) the customer will be 1 foot out of the door if the release is not flawless...

Be honest with yourselves for a second, take off the rose coloured glasses and ask yourselves "if this weren't a FF game I really want to play and instead i had just bought a hamburger that was not cooked properly would I not complain?"

Don't get me wrong I understand the desire to play the game and see it succeed might out weigh common sense that indicates broken is still broken no matter how good it looks.
#60 Aug 26 2013 at 11:40 AM Rating: Excellent
This is a bit different than a hamburger. That's a quick consumable that is only really good the minute it comes off the grill. A game like this is more like a car. You are going to spend time with it. The value appears over time.

That said, if I weren't so excited for this game, then I would probably just ignore it for a week and try again then... Or I would watch the forums for signs the problems had been fixed before firing up my subscription.

This game is so polished, I'm sure it will be fine, even with these tech problems... But SE only has so much karma to burn. These issues need to be fixed quick.

Edited, Aug 26th 2013 10:41am by Thayos
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#61 Aug 26 2013 at 11:40 AM Rating: Decent
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svlyons wrote:
And that was a poor purchasing decision on the part of those players. Even if EA had gone flawlessly, paying $30 for 3 extra days of access? Not a good call. Especially when those 3 days come at the starting end of the game's life cycle, when it's more likely to have issues.


I totally agree, but someone else's purchasing decisions are none of my business. And to be fair, it was originally billed as a 7 day early access, which is more reasonable.

The point here is that players have paid money to gain EA. Money exhanged hands between customers and S-E, and S-E has not fulfilled their end of the deal. That's just bad business.

I've heard (not verified) that they are extending the EA period to the 30th, meaning that Free Trials for EA players start a couple days later than they were supposed to (not that Launch is delayed). It's just compensation assuming the login issues are resolved by Tuesday, of which I have my doubts.

And it does nothing to help mitigate the damage to reputation ARR is suffering right now.
#62 Aug 26 2013 at 11:52 AM Rating: Good
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crazy0taku wrote:
Ehllfire wrote:
crazy0taku wrote:
Ehllfire wrote:
crazy0taku wrote:
Who takes kotaku seriously anyways? Thats like going to p4rgaming for news

Actually Kotaku is pretty major

When kotaku first came out it had a decent reputation....but if you ask around now most people will tell you how bias and opinionated they have become.

EVERY site is biased. A reviewer is always biased.

Not every site is biased...once a blog/site/reviewer starts getting corporate sponsorship....well that's the end of any objective reporting.

edit: was thinking the right word but typed the complete opposite. should probably get some sleep

Edited, Aug 26th 2013 1:04am by crazy0taku



There is always bias. Someone will come into a situation with real world experience making them bias by nature.
#63 Aug 26 2013 at 11:59 AM Rating: Excellent
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I don't understand the concept of "people paid money for early access and they're not getting it." Correct me if I'm wrong, but isn't the game $30 whether u preordered it and got early access or purchase it a month from now? The way I look at it is early access was an added perk to preordering, but the servers not working correctly during these 3 days of additional game time isn't the end of the world for me.

Maybe I'm out of line, but I'll continue to support this game until its run into the ground or I simply get bored playing it. I admire all the work that Square has done in remaking this game because they knew it wasn't right the first time through, and I admire them for communicating the problems to us and working on them in a timely fashion. Like it or not, you don't know exactly what they're having to do to compensate for this influx of players, but dammit they're trying to get it right.

Edited, Aug 26th 2013 2:02pm by Holesto
#64 Aug 26 2013 at 12:00 PM Rating: Excellent
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FlogginaDeadHorse wrote:
I want this to succeed as much (if not more) so than anyone out there. I am not a hater and I am really looking forward to playing the game (when the schedule of a new dad allows). I am not going to play nearly as much as many of you out there so if I can't get in for the next week or access is super patchy for the next month It really won't affect me too much.

However all that being said there are two things I did want to point out.

1. Any of you that are taking the super moderate stance asking for the world and the trolls on these forums to cut SE some slack are not being realistic. SE is trying to sell a product, if that product is defective or does not meet reasonable client expectations (the product working is a pretty reasonable expectation) then it is a failure. Plain and simple! The gaming industry is the only one I know of where it is permissible for the developers to release sub standard work and they get defended by the consumer if anyone objects.

2. Some of the responses above are based on an assumption that the entire consumer base shoul have the same level of understanding of the product that they or the developer has. Tomorrow when the game is released everyone is going to expect to play the game with no issues. If they have the same errors that we experienced in P4 and EA do you really think they are going to be cool with it.... Better yet does SE have this expectation that the entire game will not be effected by such a poor launch.

2b. After such a poor launch/product with ffxiv 1.0 and much speculation that SE has lost their touch, not only will the official reviewers be looking for thi kind of clusterF release, but also (and more importantly) the customer will be 1 foot out of the door if the release is not flawless...

Be honest with yourselves for a second, take off the rose coloured glasses and ask yourselves "if this weren't a FF game I really want to play and instead i had just bought a hamburger that was not cooked properly would I not complain?"

Don't get me wrong I understand the desire to play the game and see it succeed might out weigh common sense that indicates broken is still broken no matter how good it looks.


If you don't like the product, move on. No one makes you or I, sit up and push PLAY. The victim stance some of you take is silly and juvenile to be kind about it. I played FFXI from PS2 launch til 08. I recently reactivated and played until this beta/launch. I know the want to play. But I also understand the initial problems associated with a huge roll out like this. I just choose not to be a constant victim or a lack of a better term, a baby, about the situation. I choose to put up with the issues associated with this game right now.

In short, stop whining. I keep seeing people here talk about quitting. Well quit. Go away. You guys might have a point if the issues are still around a month from now. But during Beta and EA, you would think in this day and age, people would have more to do, than to sit behind a computer and cry like 2 year olds.
#65 Aug 26 2013 at 12:11 PM Rating: Excellent
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I think it's fair to say it's because the game is good that we're experiencing these problems.
#66 Aug 26 2013 at 12:18 PM Rating: Default
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Xoie wrote:
I think it's fair to say it's because the game is good that we're experiencing these problems.


Maybe, but Guild Wars 2 sold better than ARR and it had a much smoother launch.
#67 Aug 26 2013 at 12:27 PM Rating: Decent
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Xoie wrote:
I think it's fair to say it's because the game is good that we're experiencing these problems.


This guy gets it.
#68 Aug 26 2013 at 12:27 PM Rating: Excellent
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Nashred wrote:
Thayos wrote:
Quote:
Early access is not a time to discover problems.


But every single MMO discovers problems when everything goes live... that's why early access is such a smart move by developers. If all goes well, then everyone is happy. If things start breaking, then, hopefully, damaged can be minimized by the time the game is released to the masses.

That's just what happens.

Now, all of that said, I'm very clear in my beliefs that launch is launch is launch... tomorrow is launch.

I'm willing to give SE a pass right now, because we're still in the preview.. but tomorrow, a lot of things that are tolerable now will become something entirely different.


But its not preview for me or Tesee because we cant even get on.. We deserve a preview as much as any we ordered months ago. I get a error and Tesee service account is messed up.

There always going to be problems of coarse even through out the games life but these are not a minor little glitch. These are major problems that are affecting allot of players. Just because other mmos have issues doesn't make it ok.

I think the bad part is SE really does not seem to care. The whole service issue and no one getting back to even say yea we got your issue we will get back to you. Just nothing. I call up and I get our regular business hours are blah this to blah that. It wont be fixed by launch. I really want to play this game but I know I wont be able too for a long time because this wont be fixed by the midnight launch tonight. Problem is the only thing I can do to show my displeasure for being treated like I dont matter is complain like other till SE gets the point or not buy the game. My problem is I only have several hours to cancel it. And it is 140.00 (60 + 80) not a cheap game by any means. Iwant to know they will fix this, is Tesee going to get her account back or does she start from zero and how do we do that because now here psn is linked to the wrong service account because they screwed up. she is on a different world than me now because her user id is still on ultros. I dont want to play with out her. Why should she also loose her pre order bonuses how is that fare? Some people are being royal messed over hear and all we get is shut up you have no right to complain... Am i asking for something no special no, I just want to know if they will fix Tesee problems period ever. Before I run out and buy this game and I can get that from SE.

This goes way beyond just the server issues that everyone seems to focus on.









Edited, Aug 26th 2013 12:49pm by Nashred

Edited, Aug 26th 2013 12:50pm by Nashred

Edited, Aug 26th 2013 12:53pm by Nashred


I am not going to argue or debate what you are saying, because it is correct.

The issue is that with any type of live-update capable game, you will have updates, and you will have fixes. As well, when a person has a problem that does not allow them to use something that they have invested in, they want their issue corrected in a timely and efficient manner.

The issue that you are discussing requires that level of understanding. Things go wrong. Not all possibilities are realized, and ultimately customers will suffer. This is not an if. It is an absolute. There are also customers that SE will lose. No matter how "Perfect" the release could have been, and no matter how well they managed their responses, it must happen. It is the nature of software development. You simply can not please everyone. And if you have more than 1 then you will have customers that will not be your #1 priority.

You have to (and I HATE this term in Software Development as it is mis-used regularly) Triage. This ultimately means, you have to choose which customers you have to alienate. This again is not an if. It is a must. Once you have identified what you can fix, what affects the most people, and what you can do the quickest, you begin to resolve your issues.

Sometime Developers begin working on fixes and actually fix things that were pushed into the life-support pile (or worse, the Left for dead pile), but usually, those issues stay that way until time and resources fitting their level of demand can be allocated.

With all of this said, yes the early access was off to a rocky start. But, could this have been foreseen before this? Obviously not, as the problem did not preset itself until the quest floodgates were opened. There are load tests that could be done, and different ways they could have handled the beta. But, ultimately, they wanted to use the beta to defuse the quest load between the three phases, and not allow people to advance too far before they were sure everything was good.

Is the Beta the time to fix issues like this? The simple answer is, "While, yes, it is". The accurate answer is, "Now is always the correct time to fix an issue like this". The issue was discovered in EA, and needs to be fixed in EA.

Will there be a new list of problems tomorrow? You bet there will be. And it will be a nice laundry list of things that either didn't work right for people, or did not meet people's expectations.

The trick to it all (from a sterile software development standpoint) is to try to please the most people you can, while fixing the most painful issues as fast as you can, while providing the most pleasurable experience for your customers.

1.0, while having all possible problems (except people had no issues getting into the game), failed at the most important parts. The first and the last point. There was little in the way of enjoyment, and there was a definite approach of "We know what you want, and you will like it".

ARR is not the same game. But, it is a game. And it involves a lot of resources working together seemlessly. That means things will break, and problems will be had. This doesn't mean you have to like it. It also doesn't mean you have to understand it. It simply is. And as a result, there will always be these kinds of back and forths in the forums discussing how it should be vs how it is.

Either way, as for your friends account. That one seems pretty open and shut, and if it is what it sounds like, and the data is available, and it is something within their power to fix, they will fix it. There would be no reason for them not to. My wife and I have over the years ran into quite a few account problems, and while some have been handled poorly, all have been resolved. If they hadn't we would no longer be customers. And I imagine, you are probably in the same boat.
#69 Aug 26 2013 at 3:08 PM Rating: Default
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rfolkker wrote:
Nashred wrote:
Thayos wrote:
Quote:
Early access is not a time to discover problems.


But every single MMO discovers problems when everything goes live... that's why early access is such a smart move by developers. If all goes well, then everyone is happy. If things start breaking, then, hopefully, damaged can be minimized by the time the game is released to the masses.

That's just what happens.

Now, all of that said, I'm very clear in my beliefs that launch is launch is launch... tomorrow is launch.

I'm willing to give SE a pass right now, because we're still in the preview.. but tomorrow, a lot of things that are tolerable now will become something entirely different.


But its not preview for me or Tesee because we cant even get on.. We deserve a preview as much as any we ordered months ago. I get a error and Tesee service account is messed up.

There always going to be problems of coarse even through out the games life but these are not a minor little glitch. These are major problems that are affecting allot of players. Just because other mmos have issues doesn't make it ok.

I think the bad part is SE really does not seem to care. The whole service issue and no one getting back to even say yea we got your issue we will get back to you. Just nothing. I call up and I get our regular business hours are blah this to blah that. It wont be fixed by launch. I really want to play this game but I know I wont be able too for a long time because this wont be fixed by the midnight launch tonight. Problem is the only thing I can do to show my displeasure for being treated like I dont matter is complain like other till SE gets the point or not buy the game. My problem is I only have several hours to cancel it. And it is 140.00 (60 + 80) not a cheap game by any means. Iwant to know they will fix this, is Tesee going to get her account back or does she start from zero and how do we do that because now here psn is linked to the wrong service account because they screwed up. she is on a different world than me now because her user id is still on ultros. I dont want to play with out her. Why should she also loose her pre order bonuses how is that fare? Some people are being royal messed over hear and all we get is shut up you have no right to complain... Am i asking for something no special no, I just want to know if they will fix Tesee problems period ever. Before I run out and buy this game and I can get that from SE.

This goes way beyond just the server issues that everyone seems to focus on.









Edited, Aug 26th 2013 12:49pm by Nashred

Edited, Aug 26th 2013 12:50pm by Nashred

Edited, Aug 26th 2013 12:53pm by Nashred


I am not going to argue or debate what you are saying, because it is correct.

The issue is that with any type of live-update capable game, you will have updates, and you will have fixes. As well, when a person has a problem that does not allow them to use something that they have invested in, they want their issue corrected in a timely and efficient manner.

The issue that you are discussing requires that level of understanding. Things go wrong. Not all possibilities are realized, and ultimately customers will suffer. This is not an if. It is an absolute. There are also customers that SE will lose. No matter how "Perfect" the release could have been, and no matter how well they managed their responses, it must happen. It is the nature of software development. You simply can not please everyone. And if you have more than 1 then you will have customers that will not be your #1 priority.

You have to (and I HATE this term in Software Development as it is mis-used regularly) Triage. This ultimately means, you have to choose which customers you have to alienate. This again is not an if. It is a must. Once you have identified what you can fix, what affects the most people, and what you can do the quickest, you begin to resolve your issues.

Sometime Developers begin working on fixes and actually fix things that were pushed into the life-support pile (or worse, the Left for dead pile), but usually, those issues stay that way until time and resources fitting their level of demand can be allocated.

With all of this said, yes the early access was off to a rocky start. But, could this have been foreseen before this? Obviously not, as the problem did not preset itself until the quest floodgates were opened. There are load tests that could be done, and different ways they could have handled the beta. But, ultimately, they wanted to use the beta to defuse the quest load between the three phases, and not allow people to advance too far before they were sure everything was good.

Is the Beta the time to fix issues like this? The simple answer is, "While, yes, it is". The accurate answer is, "Now is always the correct time to fix an issue like this". The issue was discovered in EA, and needs to be fixed in EA.

Will there be a new list of problems tomorrow? You bet there will be. And it will be a nice laundry list of things that either didn't work right for people, or did not meet people's expectations.

The trick to it all (from a sterile software development standpoint) is to try to please the most people you can, while fixing the most painful issues as fast as you can, while providing the most pleasurable experience for your customers.

1.0, while having all possible problems (except people had no issues getting into the game), failed at the most important parts. The first and the last point. There was little in the way of enjoyment, and there was a definite approach of "We know what you want, and you will like it".

ARR is not the same game. But, it is a game. And it involves a lot of resources working together seemlessly. That means things will break, and problems will be had. This doesn't mean you have to like it. It also doesn't mean you have to understand it. It simply is. And as a result, there will always be these kinds of back and forths in the forums discussing how it should be vs how it is.

Either way, as for your friends account. That one seems pretty open and shut, and if it is what it sounds like, and the data is available, and it is something within their power to fix, they will fix it. There would be no reason for them not to. My wife and I have over the years ran into quite a few account problems, and while some have been handled poorly, all have been resolved. If they hadn't we would no longer be customers. And I imagine, you are probably in the same boat.



I understand that, but a update wont solve this issue, it is a account issue with people that are getting the no service account problem. you cant fix this with a update if you can not even get in the game.

What normally a company does when they release something new is have extra staff on and extra hours. They don go hey lets launch a product when we are closed.

I just want at least a email reply from them or answer the phone saying yes this problem is resolvable or not. Do we have to close Tesee's SE and psn account and start a new one and she loose all her progress and early access stuff. Does Tesee have to change her name. how do we resolve this double account issue. But here we go we have so many days to get our new code in or loose everything... I can not start playing until it is resolved and take a chance on loosing stuff again. I dont even know if they got my service request. Who doesn't send out a email now adays saying yes we got it we will be getting to you at so and so time.

Its like buying a new car and it breaks down on the way home and you find out the option the car is supposed to have are not there. Now the dealership closes down and you cant get a hold of anyone because they sold you the car already and dont care. No one wants to deal with you now because you already bought the car. Then you finally get a hold of someone and they say the options you paid for are sold out your sol you cant return the car because you bought it and now you are out of luck on the options you paid for.




This double service account issue is no small problem, There are lots of people with it and SE wont give anyone a answer and that right there is the problem.

Edited, Aug 26th 2013 5:23pm by Nashred
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#70 Aug 26 2013 at 3:22 PM Rating: Excellent
These car analogies are always the worst...
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#71 Aug 26 2013 at 3:42 PM Rating: Excellent
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Montsegurnephcreep wrote:
These car analogies are always the worst...


I agree.

If it's a car analogy you want, it's not that there is anything wrong with the car, it's that there's too many vehicles on the freeway and you're stuck in traffic.
#72 Aug 26 2013 at 3:48 PM Rating: Good
If you want to switch up the analogy to a busy highway then make SE is the toll road that your stuck on because they only made it a one lane highway into NYC.
#73 Aug 26 2013 at 4:20 PM Rating: Default
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Everyone bashes everyone and everything. It's the internet, who cares.
Enjoy the game or don't. Anyone with a mind of their own could care less about someone else's opinion unless they ask for it.
I know I certainly don't go looking for others' opinion about a videogame I'm enjoying.
We're all aware of the server issues yesterday. I hardly need some gaming site with their own agenda telling me about it.
#74 Aug 26 2013 at 4:37 PM Rating: Default
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I just want to point out, all of these websites have pretty glowing articles about the game play. And kotaku's longer article is all hype and excitement.

http://kotaku.com/dont-worry-weve-got-final-fantasy-xiv-covered-well-1200681941

As well as, mentions of playing for days without any errors.
#75 Aug 26 2013 at 4:41 PM Rating: Good
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Squander wrote:


As well as, mentions of playing for days without any errors.


on Durandal, which makes me cautiously optimistic, since that is where my 1.0 character is chilling.
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#77 Aug 26 2013 at 5:13 PM Rating: Good
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ShonaSeraph wrote:
Everyone bashes everyone and everything. It's the internet, who cares.
Enjoy the game or don't.


How can we enjoy the @#%^ing game if we can't log in? People aren't angry because the game is bad. People are angry because it might be good but we can't tell BECAUSE WE CAN"T @#%^ING PLAY IT.


Edited, Aug 26th 2013 7:13pm by ChaChaJaJa
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You can always take a screen shot of the 1017 error and set it to your desktop background, its like playing FFXIV from work
#78 Aug 26 2013 at 5:18 PM Rating: Decent
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ChaChaJaJa wrote:
ShonaSeraph wrote:
Everyone bashes everyone and everything. It's the internet, who cares.
Enjoy the game or don't.


How can we enjoy the @#%^ing game if we can't log in? People aren't angry because the game is bad. People are angry because it might be good but we can't tell BECAUSE WE CAN"T @#%^ING PLAY IT.


Edited, Aug 26th 2013 7:13pm by ChaChaJaJa



Exactly If the game was bad I would just cancel my preorder but that might happen anyway,... I just want to play. Now it is official release and I still can not play,,,

Edited, Aug 26th 2013 7:19pm by Nashred
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#79 Aug 26 2013 at 5:24 PM Rating: Excellent
Yeah, this is definitely not looking good for tomorrow... not one bit.
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#80 Aug 26 2013 at 5:30 PM Rating: Decent
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Well they did not fix Tes's account either,,, I don't know what to do I don't want to waste 140 bucks on 2 games. I might cancel mine since is is the download version and keep Tesee's for a bit because it is the collectors addition in a box so I could always sell it if need be.
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#81 Aug 26 2013 at 5:31 PM Rating: Decent
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Thayos wrote:
Yeah, this is definitely not looking good for tomorrow... not one bit.

Yeah I've been hammering the log in button for 30 solid minutes. I lost count around 375 attempts
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#82Killua125, Posted: Aug 26 2013 at 5:32 PM, Rating: Sub-Default, (Expand Post) Still too early to compare this launch to Diablo III? What a mess.
#83 Aug 26 2013 at 5:56 PM Rating: Decent
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Honest question: Are game sites like Kotaku allowed to run headlines like "failed launch" when it's not actually the launch yet?
#84 Aug 26 2013 at 6:06 PM Rating: Excellent
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EQfirst wrote:
Honest question: Are game sites like Kotaku allowed to run headlines like "failed launch" when it's not actually the launch yet?


The First Amendment gives them that right. However, it also potentially puts them on SE's **** list.
#85 Aug 26 2013 at 6:17 PM Rating: Decent
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Killua125 wrote:
http://kotaku.com/early-final-fantasy-xiv-launch-goes-surprise-badly-1198833060

This won't end well. Every time a game has a bad launch, Kotaku pummels it with bad press on their 'Disaster Watch' articles.


Kotaku, no offense, is a glorified blog. It's like Buzzfeed giving medical advice.

Quote:
Still too early to compare this launch to Diablo III? What a mess.


Diablo is a game that didnt need to have "Online Only" built in and server queues for a potentially single player game. Yes, I think it will ALWAYS be a terrible comparison.

Edited, Aug 26th 2013 8:24pm by Louiscool
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#86 Aug 26 2013 at 6:24 PM Rating: Decent
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I really wish people cared about what media sites said so there'd be no queue to log in anymore. That'd be wonderful.

On the other hand, I haven't had to attempt to log into Hyperion for more than 20 minutes at most, and that was during peak yesterday. In fact, it took me a grand total of 8 minutes at 8:10 EST to log back in after a FATE disconnected me. From the sounds of it, most people are getting in if they keep at it. The only people having problems are the ones who log in once or twice and quit. Most part, anyway, I'm sure there's a small few people who just can't get in spamming the damned thing.

Judging from the posts here, I'd imagine most of the people quitting after a couple attempts are spamming the boards here instead. My gut instinct tells me that if they put that posting time to trying to get in, they'd have far less to complain about. Not ideal of a system and worth complaint, sure, but you tend to forget about it once you play the game like everyone who is playing the game has.

If I had to guess, I'd put the amount of people unable to get in at all around 5%, with probably 20% total having some difficulty. Which is probably why you see the same small few posting about problems, well, small relative to the overall population. But, who knows for sure?
#87 Aug 26 2013 at 6:34 PM Rating: Excellent
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Medieve wrote:
I really wish people cared about what media sites said so there'd be no queue to log in anymore. That'd be wonderful.

On the other hand, I haven't had to attempt to log into Hyperion for more than 20 minutes at most, and that was during peak yesterday. In fact, it took me a grand total of 8 minutes at 8:10 EST to log back in after a FATE disconnected me. From the sounds of it, most people are getting in if they keep at it. The only people having problems are the ones who log in once or twice and quit. Most part, anyway, I'm sure there's a small few people who just can't get in spamming the damned thing.

Judging from the posts here, I'd imagine most of the people quitting after a couple attempts are spamming the boards here instead. My gut instinct tells me that if they put that posting time to trying to get in, they'd have far less to complain about. Not ideal of a system and worth complaint, sure, but you tend to forget about it once you play the game like everyone who is playing the game has.

If I had to guess, I'd put the amount of people unable to get in at all around 5%, with probably 20% total having some difficulty. Which is probably why you see the same small few posting about problems, well, small relative to the overall population. But, who knows for sure?

I tried to log in for 30 solid minutes while mashing the X button. Trust me it's not for lack of trying.
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#88 Aug 27 2013 at 2:14 AM Rating: Excellent
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LebargeX wrote:
Medieve wrote:
I really wish people cared about what media sites said so there'd be no queue to log in anymore. That'd be wonderful.

On the other hand, I haven't had to attempt to log into Hyperion for more than 20 minutes at most, and that was during peak yesterday. In fact, it took me a grand total of 8 minutes at 8:10 EST to log back in after a FATE disconnected me. From the sounds of it, most people are getting in if they keep at it. The only people having problems are the ones who log in once or twice and quit. Most part, anyway, I'm sure there's a small few people who just can't get in spamming the damned thing.

Judging from the posts here, I'd imagine most of the people quitting after a couple attempts are spamming the boards here instead. My gut instinct tells me that if they put that posting time to trying to get in, they'd have far less to complain about. Not ideal of a system and worth complaint, sure, but you tend to forget about it once you play the game like everyone who is playing the game has.

If I had to guess, I'd put the amount of people unable to get in at all around 5%, with probably 20% total having some difficulty. Which is probably why you see the same small few posting about problems, well, small relative to the overall population. But, who knows for sure?

I tried to log in for 30 solid minutes while mashing the X button. Trust me it's not for lack of trying.


I tried off an on from seven hours before I managed to actually get in. No, I wasn't sitting at my computer for seven hours straight hitting the play button, but I then again, I shouldn't need to. SE is very aware of how many people bought the game, they should have had a very good idea of how many people were going to be playing. The fact that they weren't ready for it just tells me that they either didn't care to put in the money to be ready for it, or they were too incompetent to get ready on time. Either way, they failed, and anyone defending them needs take a long hard look at why exactly they feel it's alright for a company that sold them a product to fail to deliver that product.
#89 Aug 27 2013 at 7:15 AM Rating: Decent
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Early access is a launch. People pay to have access for it, and in this day and age the majority of gamers no longer go to the store to pick up their copy of a MMO on launch day. They either purchase it digitally or pre-order a box copy to be delivered on the day of launch. However, the box copy lets you download the game as well. The result is the vast majority of gamers have access to the game at "early access."

Gaming companies try to give incentive for preordering the game by giving what they call an early access. They only difference between early access and the company giving the first 33 to 35 days free (instead of just 1 month) is marketing. One sounds like you get something exclusive while the other is just a couple more days free, so which do you think would generate more sales?

During Rift's early access, the servers were packed and people were complaining about how much worse it was going to be on launch day. Launch day came, but it didn't bring any big influx of players because everyone who wanted to play the game had already preordered it. The new servers they opened on launch day were empty except for some people trying to escape queues on their original server.

The people who wait till launch day or after to play a game are those who either want to avoid the inevitable problems with the launch, or those who want to see some reviews before they purchase the game. With the open beta and amount of information available before launch on an MMO, reviews can really be had before the game even launches now though.
#90 Aug 27 2013 at 7:34 AM Rating: Good
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Heck, they even mentioned that "Beta" wasnt actually Beta, but that we should more view it as a free trial to play the game.

There's nothing going to be changed to the game anymore, and there never was going to be, from P3. All they did was add some minor graphics tweeks and supports during P4. So the game was pretty much "released" already by the time P4's open "beta" arived.

So as for the "it's not Launch yet" argument that's pretty much shattered, not to mention that the 27th has come and the issues still remain just as badly... :/
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#91 Aug 27 2013 at 7:43 AM Rating: Default
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**** we still are in beta except we are paying to beta test now. Well some of you are because some of us SE still has screwed up accounts ...
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#92 Aug 27 2013 at 9:11 AM Rating: Decent
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If I bought a copy of say, Microsoft Word, and once I started using it they told me I might have to wait an hour for it to boot up, then if I tried to save my work and log off, it wouldn't actually save my documents, but, they said "hey, don't worry, we're working on it" . . . I'd take it back, and buy a competitor's software.

SE knew when the launch date was, well in advance, and could have held a longer and earlier beta to make sure things worked smoothly, but chose not to. All the sycophants claiming it isn't SE's fault are just totally wrong. I was in the beta - it worked great for me, luckily, but I had friends that weren't so lucky. None of my friends/family will now buy the game, and since I mostly game with them, we'll all go somewhere else. Does that make me cruel or a troll? No, it means I expect to pay for something that works. SE cut corners, chose not to test their servers adequately and then chose to open too few, despite seeing the rabid interest in beta and preorder. This in a day and age where MMOs are moving to better tech, like ESO, where it is all one mega server. Last year's tech and a total failure of testing. Add in horrible communication and customer service and many many customers are just going to go elsewhere.

Locking the servers was another bad move. For example, had my friends and I decided to play, I live in Japan, they live in the U.S., so we need a server where people speak English so they can play, but where people are online when I play. There was one server that fit that bill - it was locked for character creation within about 2 minutes of early access. What is SE's response to the many complaints about locked servers? Basically, "too bad".

Yes, the media is bashing this game - rightfully so. The game I think is very pretty, not particularly unique, but decently fun. The infrastructure, communication and customer support, however, are dreadful - the worst I've ever seen in a pay to play MMO. This is bad even if it was free to play, really.
#93 Aug 27 2013 at 9:22 AM Rating: Good
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Actually, Word 2013 kind of did that to me a few times last January because it didn't want to play nicely with Drop Box. Smiley: disappointed
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#94 Aug 27 2013 at 10:22 AM Rating: Excellent
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Ehllfire wrote:
Demonadrastos wrote:
Early Access isn't Launch....

Yes it is.


Early access is like watching a band do sound check before the show, or a team warming up before a game.
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#95 Aug 27 2013 at 10:58 AM Rating: Decent
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SE make great games in general, but is seems they've really dropped the ball with the relaunch of FFXIV. I don't blame media sites for giving bad reviews if they are experiencing anything like what I have.

Early access is a launch. It is not beta round 5 or whatever.
Why do I say this? Simple.
I paid a premium for it and SE didn't deliver.
As of right now, SE has charged my credit card over $100, yet I've been unable to get any farther than character creation. Saturday, Sunday and Monday I tried to log into FFXIV only to find the servers are full. I will likely try again today after work.

I am a major fan of SE games and I play a lot of them (not just the Final Fantasy titles). I want SE to succeed and make a nice profit, but I will not act like they have created a satisfactory game until that is the truth.

I also will not wait in a queue to log into a game I am required to pay a monthly fee for. That's just me, maybe I need to lighten up, but there are a lot of quality games out there. So far, this one has been unplayable for me.

I'm pleased to see a lot of you are able to play I'm extremely disappointed I with my early access (lack of).

How did SE get in this situation? It seems to me that having server space for your early access customers would've been easy. Count up the number of pre orders and make sure you have enough space for all of them to be playing at the same time.



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