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An Apology to Our Players Using NA/EU Data CentersFollow

#1 Aug 26 2013 at 4:50 AM Rating: Excellent
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An Apology to Our Players Using NA/EU Data Centers

On behalf of the FINAL FANTASY XIV: A Realm Reborn Development Team, I would like to extend my deepest apologies to those Early Access participants who have had difficulty using the NA/EU data centers.

In response to a variety of issues, we have conducted emergency maintenance several times in the past several days. The first instance, which was conducted six hours following the beginning of early access, was for the purpose of addressing the errors 90000 and 3000, which were first discovered during phase 4 of the beta test.

Our server team then began taking measures to improve the performance of the lobby and duty finder servers. The subsequent emergency maintenance was necessary to implement their changes.

This maintenance proceeded as planned, and afterwards we verified that the stability of instanced battles and the duty finder was much improved. However, we then discovered that certain lobby servers had been improperly configured, and we were forced to conduct another brief maintenance to resolve this issue.

Although we have successfully addressed a number of serious issues in the past several days, we have nevertheless decided to implement login restrictions for the time being due to the extremely heavy load being placed upon the servers. In this way, we can ensure that the maximum number of players can play the game without risking a sever crash. I know no one wants to wait to log in, but I hope you all understand why we believe this precaution is necessary.

Once again, I would like to sincerely apologize to all our players who have been unable to enjoy Early Access due to the tremendous congestion, the ensuing issues, and the frequent maintenance.

Everyone on the development and operations teams is dedicated to providing the best possible experience for our customers, and we will continue to do our utmost to resolve the remaining and any future issues.

FINAL FANTASY XIV Producer/Director, Naoki Yoshida


http://forum.square-enix.com/ffxiv/threads/68427-An-Apology-to-Our-Players-Using-NA-EU-Data-Centers

Edited, Aug 26th 2013 6:50am by StateAlchemist
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#2 Aug 26 2013 at 4:54 AM Rating: Excellent
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So it sounds like they don't have the capacity for the early access players, let alone the flood of people like myself coming in after launch.

Translation: Sucks to be you.
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#3 Aug 26 2013 at 4:54 AM Rating: Excellent
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Owning up is all that really matters. As the age-old saying goes: "Only real men take responsibility for their actions."

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#4 Aug 26 2013 at 4:55 AM Rating: Excellent
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This was a very nice response. The only thing it's missing is a promise to increase server capacity, and not just imply that they could lift the restriction without making further improvements.
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#5 Aug 26 2013 at 4:56 AM Rating: Excellent
They say hind-sight is 20/20. They never should have merged servers during Version 1.0.
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#6 Aug 26 2013 at 5:03 AM Rating: Good
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Hmm. Call it the perils of success.
Looks like SE was completely taken by surprise by the flood of players.
#7 Aug 26 2013 at 5:07 AM Rating: Decent
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How can they be surprised.. they had huge numbers for beta 1-3 than decided to make p4 horribly short and there was to many players than plus the errors of ppl being stuck.

They had preorder numbers to go by. They should have been over ready for the amount of people. Now with this reply its like saying " well Sry we screwed the pooch but we can't fix this cuz there are to many of you. "

#8 Aug 26 2013 at 5:12 AM Rating: Excellent
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Any word on how non legacy 1.0 players will be getting the 2.0 upgrade tomorrow? Or are they still silent on that front?
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#9 Aug 26 2013 at 5:14 AM Rating: Good
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all jokes aside the problems stem from login congestion so yeah THEY WERE NOT PREPARED /Illidan laugh Guess they shot short their EA preorder guesstimation of players and we were howling at the gates and crashing servers with our NUMBERS and causing server panic on such a scale not scene in many moons.

TLDR: Gamers: LET US IN WE WANNA PLAY. SE: WE can't servers are full go bother Kajuta lol.
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#10 Aug 26 2013 at 5:16 AM Rating: Good
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What was glaringly missing from the apology was any kind of hope/plan that things will improve.

Sort like "Hey we're limiting logins to stabilize and I know you guys don't like it but that's all we have"

What they left out is "Sorry things are going to get worse at launch"

Unless they add 20-30 new servers, launch is going to be insane.
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#11 Aug 26 2013 at 5:20 AM Rating: Excellent
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Imagine how much money they'd make if they could actually handle the load of players.

Guess I should've seen the writing on the wall when Beseiged was first introduced in FFXI. Square-Enix has some amazing artists but their technical side sucks. Nothing has changed since then. They still dont know how to handle server load.
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#12 Aug 26 2013 at 5:23 AM Rating: Good
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Haha ffxi hasnt had a stable laumch since the first night of CoP....
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#13 Aug 26 2013 at 5:32 AM Rating: Excellent
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That was a good response but I am scared to even think what might happen in launch day.
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#14 Aug 26 2013 at 5:37 AM Rating: Excellent
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Teravibe wrote:
That was a good response but I am scared to even think what might happen in launch day.


I'm more scared to think about this upcoming weekend when everyone can play...during the week most people have jobs and such...the weekend is going to be nutter butter
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#15 Aug 26 2013 at 6:09 AM Rating: Good
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It's 1017 that's killing the game for me. Knowing that the game is working, people are playing and it's like the lottery to get in. It pains me but I could wait a billing cycle just not to deal with waiting for someone in a MMO to log off so I can log on. That's what broadband is about no waiting. Let's see what SE can do on a full business day before launch.
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#16 Aug 26 2013 at 6:10 AM Rating: Excellent
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It would be nice to hear what they're doing to ensure that players will be able to log in in the future, and how long that will take.
#17 Aug 26 2013 at 6:19 AM Rating: Good
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garethrogue wrote:
This was a very nice response. The only thing it's missing is a promise to increase server capacity, and not just imply that they could lift the restriction without making further improvements.


KarlHungis wrote:
It would be nice to hear what they're doing to ensure that players will be able to log in in the future, and how long that will take.


Unfortunately, I think we heard exactly what they're doing. They're sticking with limiting server capacity. I doesn't sound to me like they have any other plan, hence the 'it sucks to be you' comment. I wonder what they're going to do when NA and EU players inevitably flood the JP servers.

I don't really mind there being a queue, but just an error saying the server is full is not going to cut it. My time is limited as it is with school and work. If I don't get enough time in to get my class capped from 42-50 and at least get a taste of what's at the end of the rainbow before my 14 days is up, I'll probably fade into buhliveun Smiley: frown
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HaibaneRenmei wrote:
30 bucks is almost free

cocodojo wrote:
Its personal preference and all, but yes we need to educate WoW players that this is OUR game, these are Characters and not Toons. Time to beat that into them one at a time.
#18 Aug 26 2013 at 6:24 AM Rating: Excellent
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I appreciate that Yoshi came out and just simply told us what they were doing, and why they did it. Communication is key in situations like this, and that's the kind of communication that players expect from their game companies. Yoshi is providing us with information that a lot of us wanted to hear. While it won't calm the anger of some players, it definitely makes me happy to see that SE has finally decided not to keep their out-of-Japan players completely in the dark when it comes to technical difficulties.

If you've played SE games in the past, you know what I'm talking about.

Edited, Aug 26th 2013 8:27am by Teracide
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#19 Aug 26 2013 at 6:25 AM Rating: Good
KarlHungis wrote:
It would be nice to hear what they're doing to ensure that players will be able to log in in the future, and how long that will take.


Well once they get over that initial 2 week hump, the subs will start and you can assume a small decline. Add to that students back in school, and some folk off summer vacation, things should start to settle. I know it's a crappy answer, but I think patience is key. Weekends might be a sticky point for awhile though.

The way Killua and pals have been talking, you'd think they would all be gone since this is SO awful, allowing us to login. But no, they're still here like a bunck of ravaging crack heads. Guess it really is the minority that's vocal.
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#20 Aug 26 2013 at 6:27 AM Rating: Excellent
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Would have been nice if they had taken the phase 4 server stresses into consideration prior to this and worked on it. They saw this coming and seems they did nothing until it happened.
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#21 Aug 26 2013 at 6:39 AM Rating: Good
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Teracide wrote:
I appreciate that Yoshi came out and just simply told us what they were doing, and why they did it. Communication is key in situations like this, and that's the kind of communication that players expect from their game companies. Yoshi is providing us with information that a lot of us wanted to hear.

I respect Yoshi, but this is not at all what people wanted to hear.

"This is the issue, this is what we're going to do to fix it and it's going to take approximately this long."

^ This is what people wanted to hear.

Thing is, we're still in the dark. You don't know any more about what they're doing now than you did before you read the statement. You still know that your patience is appreciated and that they value your cooperation. How far is that going to take you when you're sitting in front of your PC or PS3 spending most of the time you had planned to use leveling up with friends, exploring or just kicking back to hook a few fish and chat with your GC; staring at a black screen with an error message while mashing the enter button? I don't imagine that it will take you very far.

I have quite a lot of patience. What I don't have is a lot of time to burn, especially when it's time I'm being asked to pay for.

Edited, Aug 26th 2013 8:41am by FilthMcNasty
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Rinsui wrote:
Only hips + boobs all day and hips + boobs all over my icecream

HaibaneRenmei wrote:
30 bucks is almost free

cocodojo wrote:
Its personal preference and all, but yes we need to educate WoW players that this is OUR game, these are Characters and not Toons. Time to beat that into them one at a time.
#22 Aug 26 2013 at 6:43 AM Rating: Decent
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Heck, I would be happy if they would just give out some info on how us non-legacy 1.0 account holders will get to upgrade to 2.0. But they haven't even addressed that as far as I can find other than saying it will happen on release. Will they email us new codes and a link for download? Will we have to do a little dance and sacrifice a live chicken to the game gods? Just a few instructions prior to release so we can be prepared isn't too much to ask for is it?
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FFXIV Jerrick Sirwarbeast (Midgardsormr)
PGL/MNK 50 BTN 37
THM/BLM 50 LTH 50
ACR 16
CON 15
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GLD 13
MRD 6

MNK Relic +1
BLM Relic
LTH **

FFXI SirWarbeast (Midgardsormr/ Quetzalcoatl)
WAR 64 MNK 17
WHM 13 BLM 21
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PLD 18 DRK 99
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GEO 0 RUN 12
#23 Aug 26 2013 at 6:43 AM Rating: Excellent
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I feel like they could really help server congestion if they'd start kicking off people who leave their characters logged in to avoid having to relog in after work. Kick any character out who hasn't made any key entry in over an hour, make this a staple feature until server populations have died down to the point they can handle without it.
#24 Aug 26 2013 at 6:50 AM Rating: Excellent
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They should've stuck with global data centers so everyone would be spread out evenly.
#25 Aug 26 2013 at 6:57 AM Rating: Excellent
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Montsegurnephcreep wrote:
KarlHungis wrote:
It would be nice to hear what they're doing to ensure that players will be able to log in in the future, and how long that will take.


Well once they get over that initial 2 week hump, the subs will start and you can assume a small decline. Add to that students back in school, and some folk off summer vacation, things should start to settle. I know it's a crappy answer, but I think patience is key. Weekends might be a sticky point for awhile though.

The way Killua and pals have been talking, you'd think they would all be gone since this is SO awful, allowing us to login. But no, they're still here like a bunck of ravaging crack heads. Guess it really is the minority that's vocal.


Crack is awful, horrible, miserable even, and the crack egis look like blobs but they want it soooo bad! Smiley: grin

Edited, Aug 26th 2013 7:58am by Valkayree
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#26 Aug 26 2013 at 6:58 AM Rating: Good
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NightAngel316 wrote:
I feel like they could really help server congestion if they'd start kicking off people who leave their characters logged in to avoid having to relog in after work. Kick any character out who hasn't made any key entry in over an hour, make this a staple feature until server populations have died down to the point they can handle without it.


20 minutes. Hour is way too long.

I am concerned that there has been no mention of increasing capacity, only gating players from entry. What I am basically hearing from the translation is, "there are too many of you, so until players on the server log out, you can't log in." Not having enough capacity on the server is not mentioned, rather it is too many players? I can't fathom that the servers have no way to scale up/down. I can only assume something got lost in translation or things are going to be a mess for some time to come.

GW2 may have been soulless and limited, but the one aspect they got right was overflows. Why gaming companies didn't jump on that idea and implement it is beyond me.

So help me god if they don't put in a queue or increase the capacity, I'll be forced to create a catgirl on a JP server. WHY YOU MAKE ME DO THIS SE? Smiley: grin
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