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so what's up with this two accounts thing?Follow

#1 Aug 27 2013 at 3:59 AM Rating: Good
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My girlfriend just entered her registration key and now she can't access her characters. It wouldn't let her put the code onto her apparent other account so now she has two. one has 14 days left for some reason and the other one has 30 days. i'm getting the brunt of crying rage and i would love to know what to do about this for her.

also, it wouldn't let her just enter the code it kept telling her that it was invalid and she had to upgrade her account for $20. i'm pretty positive she didn't pay for the game before whenever she played it but who knows.

i think she added a new service account.. who knows she was jsut clicking things.. man i love playing tech support when i'm not there to do it myself.

Edited, Aug 27th 2013 6:02am by DamienSScott

Edited, Aug 27th 2013 6:04am by DamienSScott
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#2 Aug 27 2013 at 4:04 AM Rating: Decent
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DamienSScott wrote:
My girlfriend just entered her registration key and now she can't access her characters. It wouldn't let her put the code onto her apparent other account so now she has two. one has 14 days left for some reason and the other one has 30 days. i'm getting the brunt of crying rage and i would love to know what to do about this for her.

also, it wouldn't let her just enter the code it kept telling her that it was invalid and she had to upgrade her account for $20. i'm pretty positive she didn't pay for the game before whenever she played it but who knows.


Need more information. Did she previously have an account during 1.0 version?

14 days is what is granted to players who bought 1.0 and 30 days is for new players.
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30 bucks is almost free

cocodojo wrote:
Its personal preference and all, but yes we need to educate WoW players that this is OUR game, these are Characters and not Toons. Time to beat that into them one at a time.
#3 Aug 27 2013 at 4:05 AM Rating: Good
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FilthMcNasty wrote:
DamienSScott wrote:
My girlfriend just entered her registration key and now she can't access her characters. It wouldn't let her put the code onto her apparent other account so now she has two. one has 14 days left for some reason and the other one has 30 days. i'm getting the brunt of crying rage and i would love to know what to do about this for her.

also, it wouldn't let her just enter the code it kept telling her that it was invalid and she had to upgrade her account for $20. i'm pretty positive she didn't pay for the game before whenever she played it but who knows.


Need more information. Did she previously have an account during 1.0 version?

14 days is what is granted to players who bought 1.0 and 30 days is for new players.


I have no idea. she had a couple characters under level 8 on a legacy server when we started phase 3. she can't remember if she paid anything or not.. i wouldn't think so considering it sounds like she only played for a day or two.
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FFXI: DamienSlvrblade Race: Elvaan Nation: San d'Oria Server: Sylph 2002-2007, Phoenix 2012
PUP WHM PLD MNK BLU BST SAM WAR BLM 99 BRD THF NIN DNC SMN RDM 50+

FFXIV: Damien Scott Race: Duskwight Elezen GC: Limsa Lominsa Server: Ultros
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DoH/DoL All 40+
#4 Aug 27 2013 at 4:06 AM Rating: Excellent
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Also if she had an 1.0 unregistered code that will give her 30 days again since technically she is a new player as well.
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#5 Aug 27 2013 at 4:08 AM Rating: Good
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Sounds like she already had a 1.0 account and I'm assuming you've bought the game again for the same platform.
#6 Aug 27 2013 at 4:08 AM Rating: Good
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that's just it, she has nothing regarding ever actually buying 1.0. at most i can think of is that she got into a beta or free trial thing. she can't remember so who knows. i have a feeling i just wasted $50 on that CE though.
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FFXI: DamienSlvrblade Race: Elvaan Nation: San d'Oria Server: Sylph 2002-2007, Phoenix 2012
PUP WHM PLD MNK BLU BST SAM WAR BLM 99 BRD THF NIN DNC SMN RDM 50+

FFXIV: Damien Scott Race: Duskwight Elezen GC: Limsa Lominsa Server: Ultros
DoW GLA50 ACN50 PUG50 MAR 50 Rest30+
DoH/DoL All 40+
#7 Aug 27 2013 at 4:11 AM Rating: Good
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Well how can this be fixed? how can she play her current character which has her preorder items and actually get the CE items from the other apparent account? They could have at least given some information on the registration page about this.. I'm guessing we're @#%^ed and I'm out $50.

Edited, Aug 27th 2013 6:11am by DamienSScott
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FFXI: DamienSlvrblade Race: Elvaan Nation: San d'Oria Server: Sylph 2002-2007, Phoenix 2012
PUP WHM PLD MNK BLU BST SAM WAR BLM 99 BRD THF NIN DNC SMN RDM 50+

FFXIV: Damien Scott Race: Duskwight Elezen GC: Limsa Lominsa Server: Ultros
DoW GLA50 ACN50 PUG50 MAR 50 Rest30+
DoH/DoL All 40+
#8 Aug 27 2013 at 4:12 AM Rating: Good
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Didn't the 1.0 CE come with a code for a buddy to use that would essentially give them a copy as well? Maybe that's what she had.
#9 Aug 27 2013 at 4:13 AM Rating: Good
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Yeah her brother gave her a buddy pass and she played on his PC for a couple days.

Edited, Aug 27th 2013 6:14am by DamienSScott
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FFXI: DamienSlvrblade Race: Elvaan Nation: San d'Oria Server: Sylph 2002-2007, Phoenix 2012
PUP WHM PLD MNK BLU BST SAM WAR BLM 99 BRD THF NIN DNC SMN RDM 50+

FFXIV: Damien Scott Race: Duskwight Elezen GC: Limsa Lominsa Server: Ultros
DoW GLA50 ACN50 PUG50 MAR 50 Rest30+
DoH/DoL All 40+
#10 Aug 27 2013 at 4:17 AM Rating: Good
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I think someone in the game mentioned that if she sent in a ticket that they would swap the stuff over for her. thank god... i hate not being able to do anything for my lady. This whole beta/launch has taken a huge **** all over her and I don't think we could have handled that sort of cherry on top.
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FFXI: DamienSlvrblade Race: Elvaan Nation: San d'Oria Server: Sylph 2002-2007, Phoenix 2012
PUP WHM PLD MNK BLU BST SAM WAR BLM 99 BRD THF NIN DNC SMN RDM 50+

FFXIV: Damien Scott Race: Duskwight Elezen GC: Limsa Lominsa Server: Ultros
DoW GLA50 ACN50 PUG50 MAR 50 Rest30+
DoH/DoL All 40+
#11 Aug 27 2013 at 4:34 AM Rating: Good
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DamienSScott wrote:
I think someone in the game mentioned that if she sent in a ticket that they would swap the stuff over for her. thank god... i hate not being able to do anything for my lady. This whole beta/launch has taken a huge sh*t all over her and I don't think we could have handled that sort of cherry on top.


She made a separate service account. She has the 14 day one which is her original 1.0 version account, but she used the new copy you got to make a new account. She probably logged into the new account when she made it which explains why she can't see her old characters. Yeah, I'd think that as long as the info is the same there will be no issue applying the CE stuff to the old account.

Sound like you need to upgrade gf to 2.0! I kid, I kid Smiley: lol
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Rinsui wrote:
Only hips + boobs all day and hips + boobs all over my icecream

HaibaneRenmei wrote:
30 bucks is almost free

cocodojo wrote:
Its personal preference and all, but yes we need to educate WoW players that this is OUR game, these are Characters and not Toons. Time to beat that into them one at a time.
#12 Aug 27 2013 at 4:51 AM Rating: Good
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The buddy pass is exactly as if she bought 1.0. I don't know on PC but on PS3 they have made it very clear what account you are registering your code to. But the whole thing is a mess. Hate to say this but good luck with customer support because there is definitely nothing you can do on your own about this in the mog station.
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#13 Aug 27 2013 at 9:49 AM Rating: Good
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I have the 2 accounts on mine, The #1 account is my 1.0 beta account, and the #2 is my 1.0 launch account.
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