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Well they clarifiedFollow

#1 Aug 28 2013 at 7:06 AM Rating: Excellent
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"Thank you very much for playing FINAL FANTASY XIV: A Realm Reborn.

We would like to make a clarification regarding our previous announcement “Regarding Congestion in Japan Data Center Worlds (Aug. 27)” in which we stated that we are preparing to increase the capacity of our data centers.

The first half of the announcement regarding login and character creation restrictions was directed towards our players who would be playing during peak hours in Japan data center Worlds.

However, the second half of the announcement regarding increasing the capacity of our data centers was meant to also encompass North American and European data center Worlds and not just be limited to Japan data center Worlds.

We deeply apologize for causing concern amongst the North American and European community due to our lack of clarity. Capacity will be increased for data centers in all regions.

Once again, thank you for your understanding and cooperation to help us welcome more players to the game."


Not sure if this has been posted yet. (Sorry if it has) I know there was some concern raised by their previous post concerning this. So when can we expect a timeline? ;)
#2 Aug 28 2013 at 7:10 AM Rating: Good
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Nevermind they answered it on their Facebook page. Looks like new servers possibly next week? =D


"nnouncing Server Enhancements and the Temporary Suspension of Digital Download Sales

We would like to thank you for your continued support of FINAL FANTASY XIV: A Realm Reborn.

Since the start of early access on Saturday, August 24th, an enormous amount of users have been logging in to the game. As such, the number of users logging in has been increasing at a rate that is much higher than what we had originally anticipated. To ensure that we maintain a quality level of service for everyone, we have been setting restrictions on both the creation of characters as well as adjusting the number of users that are able to log in. We are well aware that these restrictions are a source of frustration for our users who are waiting to play.

To address this matter, we are currently working on introducing new Worlds and enhancing the performance of the login and match making processes on both the Japanese and North American & European data centers. This operation is expected to be completed at the beginning of next week.

Until this operation is complete, we would like to prioritize the quality of service for those who have already purchased the game. Therefore, we are temporarily suspending the sale of the digital download versions of FINAL FANTASY XIV: A Realm Reborn. Once the operation has been completed, the sale of the digital download version will resume.

While the operation is in progress, we will continue to apply restrictions on both the creation of characters and the ability to log into the game. Throughout this time, we will be offering constant updates on the progress of the operation.

We sincerely apologize for any inconvenience this causes our users and humbly request your understanding."
#3 Aug 28 2013 at 7:17 AM Rating: Good
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Wow, well done. They made the right call and prioritized the experiences of everyone who already had the game over a quick buck.
#4Mopdaddy, Posted: Aug 28 2013 at 7:18 AM, Rating: Sub-Default, (Expand Post) Empty apologies... Hooray.
#5 Aug 28 2013 at 7:19 AM Rating: Excellent
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Mopdaddy wrote:
Empty apologies... Hooray.


So adding more servers isn't enough for you?
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#6 Aug 28 2013 at 7:21 AM Rating: Default
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Wint wrote:
Mopdaddy wrote:
Empty apologies... Hooray.


So adding more servers isn't enough for you?

I can't even get a ******* server list...
#7 Aug 28 2013 at 7:23 AM Rating: Default
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I'm banking that they will hold off on new servers and watch the post release population to see if there's the normal drop off that always happens.

When they start seeing that they will be able to skate by without adding additional infrastructure, which will end up being reduced/eliminated in 90-120 days anyways due to the natural attrition in an MMO.

In short, I think they will take the hit in customer experience/satisfaction to save a short term buck.

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#8 Aug 28 2013 at 7:25 AM Rating: Excellent
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vahlmyth wrote:
I'm banking that they will hold off on new servers and watch the post release population to see if there's the normal drop off that always happens.

When they start seeing that they will be able to skate by without adding additional infrastructure, which will end up being reduced/eliminated in 90-120 days anyways due to the natural attrition in an MMO.

In short, I think they will take the hit in customer experience/satisfaction to save a short term buck.



I'm fairly certain you can't add new worlds without adding more servers Smiley: rolleyes
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#9vahlmyth, Posted: Aug 28 2013 at 7:28 AM, Rating: Sub-Default, (Expand Post) Sure you can.
#10 Aug 28 2013 at 7:34 AM Rating: Decent
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I'm really curious - does anyone have preliminary sales numbers?
#11 Aug 28 2013 at 7:41 AM Rating: Good
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My only concern is this remedy, while creating new worlds, doesn't do a whole lot for the already existing worlds that players have developed characters on. Who is going to want to restart on a new world when they have a lvl 20+ character already? I like my Egg, and I would like to develop him further.

That said, anything that helps alleviate the stress on the population is definitely welcomed. Hopefully this, along with an idle logout procedure will do wonders to quell the angst.

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#12 Aug 28 2013 at 7:44 AM Rating: Decent
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vahlmyth wrote:
I'm banking that they will hold off on new servers and watch the post release population to see if


Let's say a new server costs $30,000 in hardware plus $5k/mo in datacenter fees, plus $20,000 in labor in maintenance per year.

The cost is tiny, but the impact on perception is large. They will be building out more servers than they expect to need.
#13 Aug 28 2013 at 7:45 AM Rating: Decent
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Refews wrote:
My only concern is this remedy, while creating new worlds, doesn't do a whole lot for the already existing worlds that players have developed characters on.


As I understand it, they have a character transfer service that existed in the past. My guess is they will bring it back in the post-launch maelstrom, and entire linkshells will migrate.
#14 Aug 28 2013 at 7:47 AM Rating: Good
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Refews wrote:
My only concern is this remedy, while creating new worlds, doesn't do a whole lot for the already existing worlds that players have developed characters on. Who is going to want to restart on a new world when they have a lvl 20+ character already? I like my Egg, and I would like to develop him further.

That said, anything that helps alleviate the stress on the population is definitely welcomed. Hopefully this, along with an idle logout procedure will do wonders to quell the angst.



My entire circle of RL friends dumped their Gilgamesh characters and restarted on Lamia, because Gilgamesh is not getting unlocked for months at this rate.

They decided they'd rather play together and lose their progress and start over.
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#15 Aug 28 2013 at 7:50 AM Rating: Good
Mopdaddy wrote:
Wint wrote:
Mopdaddy wrote:
Empty apologies... Hooray.


So adding more servers isn't enough for you?

I can't even get a @#%^ing server list...


Hence the announcement and reason for this thread.

/boggle
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#16 Aug 28 2013 at 7:56 AM Rating: Default
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Wint wrote:
Mopdaddy wrote:
Empty apologies... Hooray.


So adding more servers isn't enough for you?


Not for me it not they need more than just servers and goes way deeper than just that.. They need support so they can fix the issues that are not allowing people even to get that far. Email support servers are dropping and takes days well maybe even weeks since it took days just to let us know they even got the email. Phones are swamped. Tesee has lost all her pre-order items at this point. Time to start hiring more people.
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#17 Aug 28 2013 at 7:57 AM Rating: Default
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rakuni wrote:
Refews wrote:
My only concern is this remedy, while creating new worlds, doesn't do a whole lot for the already existing worlds that players have developed characters on.


As I understand it, they have a character transfer service that existed in the past. My guess is they will bring it back in the post-launch maelstrom, and entire linkshells will migrate.


The problem is they are going to charge for this service. Very few will want to transfer unless they lift that.
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#18Mopdaddy, Posted: Aug 28 2013 at 8:05 AM, Rating: Sub-Default, (Expand Post) ... /boggle
#19 Aug 28 2013 at 8:09 AM Rating: Excellent
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Nashred wrote:
rakuni wrote:
Refews wrote:
My only concern is this remedy, while creating new worlds, doesn't do a whole lot for the already existing worlds that players have developed characters on.


As I understand it, they have a character transfer service that existed in the past. My guess is they will bring it back in the post-launch maelstrom, and entire linkshells will migrate.


The problem is they are going to charge for this service. Very few will want to transfer unless they lift that.


In this case, they may offer it for free for a limited time, just to relieve the pressure on the existing servers.

They charged for it historically in XI to prevent people from ganking entire linkshell banks and then jumping ships. They also imposed a 3 month wait time between jumps for each account on XI for the same reason.
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I can't understand anyone who skips the cutscenes of a Final Fantasy game. That's like going to Texas and not getting barbecue.

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Curator of the XIV Wallpapers Tumblr and the XIV Fashion Tumblr
#20flashbolt, Posted: Aug 28 2013 at 8:20 AM, Rating: Sub-Default, (Expand Post) -No Queue
#21 Aug 28 2013 at 8:22 AM Rating: Excellent
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flashbolt wrote:
(PS I had a dps friend sit in a queue for a dungeon for an hour...that should tell you just how many AFKrs there are...)
Go tell any old FFXI Monk or Warrior just how tragic waiting an hour to do anything is.
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#22 Aug 28 2013 at 8:24 AM Rating: Excellent
THis is exactly the kind of substantial statement people needed to hear. This should all be over by next week.

People who genuinely believe this is an empty apology have unrealistic expectations about what they're entitled to.

Edited, Aug 28th 2013 7:24am by Thayos
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#23 Aug 28 2013 at 8:32 AM Rating: Good
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Wint wrote:
Mopdaddy wrote:
Empty apologies... Hooray.


So adding more servers isn't enough for you?


I don't think adding more servers will make the Ultros one faster and get rid of our "server full" problem. Although if it somehow works out that it does, then I will jump for joy. I wish there was an update from SE that would expand the existing server capacities. I understand that the new folks have problems trying to initially get into any server, but those of us who have made their characters already are stuck with long wait times without an afk boot system.
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#24 Aug 28 2013 at 8:34 AM Rating: Excellent
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flashbolt wrote:
(PS I had a dps friend sit in a queue for a dungeon for an hour...that should tell you just how many AFKrs there are...)


I think it would be silly for someone to queue in the duty finder and then go afk for 8 hours...

Edited, Aug 28th 2013 9:34am by Valkayree
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#25 Aug 28 2013 at 8:37 AM Rating: Decent
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rakuni wrote:
vahlmyth wrote:
I'm banking that they will hold off on new servers and watch the post release population to see if


Let's say a new server costs $30,000 in hardware plus $5k/mo in datacenter fees, plus $20,000 in labor in maintenance per year.

The cost is tiny, but the impact on perception is large. They will be building out more servers than they expect to need.



Depends on what your overall profit margin is. SE has been in dire financial straights and unless the project manager can make a **solid** business case that not only will they recoup any capital investments but it will increase their profit margins long term, the answer will be "no".
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#26 Aug 28 2013 at 8:51 AM Rating: Excellent
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Thayos wrote:
THis is exactly the kind of substantial statement people needed to hear. This should all be over by next week.

People who genuinely believe this is an empty apology have unrealistic expectations about what they're entitled to.


QFT^^

I try to be sympathetic to those that don't understand technology that well. One of my buddies in game refuses to believe SE didn't have enough time to to fix the issue prior to launch. It's simply not enough to "buy equipment and plug it in", this equipment must be programed to work correctly. Then I hear the complaint..."Well they saw the pre-order buys, why didn't they do more?" The simple truth to that argument is no company including SE goes off pre-orders alone. They have marketing and business division that tracks projections of people that will buy the game. Obviously the numbers were higher than projected hence the problem. Fast-forward to today and SE is accepting the blame as they should and increasing capacity. I'm growing tired of defending SE to people when we're all upset at them for not doing more to make this launch painless for all.

Now the one area where SE really needs to improve is their customer service. The phone number is **** near impossible to find and the email support is totally useless for me. The chat service isn't much better as I waited over 2hrs on there only to have them close for the night and just kick me off. Customers are entitled to better service than this. This is a genuine complaint that most people would agree with. The server errors aren't valid anymore guys. SE is fixing the problem, but this problem takes time to resolve.
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