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WTF? Am I screwed?Follow

#1 Aug 30 2013 at 6:23 AM Rating: Default
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Opened the launcher this morning and now it's at the registration screen. I have been playing since EA with level 20 character and no issues. What happened? It's asking to create a square Enid account or enter product code now instead of starting game???
#2 Aug 30 2013 at 6:26 AM Rating: Excellent
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Did you register your purchased codes and everything, our are you still using the EA codes?
Because EA codes had a expiration date on them that's all I can think of what happened.
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#3 Aug 30 2013 at 6:27 AM Rating: Good
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More information might help. Are you updating from a previous older version? If so you'll need the new launcher as they've completely revamped everything. You can access it on the FFXIV website, run it and it will automatically download and install FFXIV. You can use your existing Square-Enix account to run it, as I did.

Of course, getting into the actual game might prove troublesome with all of the 1017 errors people have been getting lately, but that's a different matter entirely.
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#4 Aug 30 2013 at 6:31 AM Rating: Decent
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Ah where do I get regular codes? I have early access but where do I get regular now?
#5 Aug 30 2013 at 6:37 AM Rating: Decent
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I know for the ps3 the regular codes are in the box itself.
#6 Aug 30 2013 at 6:39 AM Rating: Decent
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I ordered from amazon. I got a promotional code and then they sent early access code that's all I see
#7 Aug 30 2013 at 6:43 AM Rating: Good
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Same thing happening to me, no Service Account. Haven't picked up my physical copy of the game yet.
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#8 Aug 30 2013 at 6:44 AM Rating: Good
http://forum.square-enix.com/ffxiv/threads/74194-Uh-ok-just-got-kicked-off-and-now-its-telling-me-to...

Same thread on the official forums, couple answers in there. If you ordered a box and haven't received it yet, have to wait. If it's digital, someone is suggesting checking junk mail and regular mail for a code.

Look in your e-mail for an e-mail from 'webhelp.v4​@digitalriv​er.com' that subjects Square-Enix, Inc. - Product Now Available (Order #XXXXXXXXXXX)‏

And then I think there's people with two seperate accounts...

Edited, Aug 30th 2013 8:46am by Montsegurnephcreep
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#9 Aug 30 2013 at 7:00 AM Rating: Decent
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I did not get an email after registering early access checked all folders. Is there a way to have it re-sent . Looking at my order on amazon and do not see any way to have sent
#10 Aug 30 2013 at 7:19 AM Rating: Excellent
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Early admission only lasted until the 29th. You'd need to purchase the game, and enter the code that came with it, into your account.
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#11 Aug 30 2013 at 7:20 AM Rating: Decent
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So I paid 50 just for early access now I have to buy again?
#12 Aug 30 2013 at 7:23 AM Rating: Good
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cramerb535 wrote:
So I paid 50 just for early access now I have to buy again?

You got early access for pre-order. Where is the game you ordered...? It has the registration code you need to actually keep your account active. Early access ended at 11:59 PM yesterday. Time to register.
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30 bucks is almost free

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Its personal preference and all, but yes we need to educate WoW players that this is OUR game, these are Characters and not Toons. Time to beat that into them one at a time.
#13 Aug 30 2013 at 7:23 AM Rating: Good
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cramerb535 wrote:
So I paid 50 just for early access now I have to buy again?


No, you have to read the thread. Did you order a physical copy of the game? If so, you have to wait until it arrives. If it was digital, you will need to go to your mogstation and check to see what your account status says. You might need to either contact amazon or SE to get it figured out if all else fails. You didn't just waste 50 dollars, don't worry.
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#14 Aug 30 2013 at 7:24 AM Rating: Excellent
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cramerb535 wrote:
So I paid 50 just for early access now I have to buy again?


No.

The Early Access code was separate from the actual product registration code. You should have received both in email.
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#15 Aug 30 2013 at 7:24 AM Rating: Excellent
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cramerb535 wrote:
So I paid 50 just for early access now I have to buy again?


From what I understand, if you ordered a hard copy from Amazon, you'll have to wait until you receive the game. You should have a code inside the game case. That's the code you'll need to enter on the Mog Station to register it to your account.
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#16 Aug 30 2013 at 7:27 AM Rating: Excellent
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Ok so after much raging let me help others who Ordered from Amazon Digital

1. Log into Amazon
2. Go to recent orders
3. Select your FFXIV Order
4. You have to hit the link for the download
5. To the left with be a box that says product key
6. Click that and there you go
7. When you enter code on the launcher DO NOT SELECT NEW SERVICE just click next (Unless you are starting from scratch of course)

Edited, Aug 30th 2013 9:30am by Catuarhunter
#17 Aug 30 2013 at 7:43 AM Rating: Good
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Bro, do you even sticky? Smiley: glare
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Rinsui wrote:
Only hips + boobs all day and hips + boobs all over my icecream

HaibaneRenmei wrote:
30 bucks is almost free

cocodojo wrote:
Its personal preference and all, but yes we need to educate WoW players that this is OUR game, these are Characters and not Toons. Time to beat that into them one at a time.
#18 Aug 30 2013 at 7:50 AM Rating: Decent
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FilthMcNasty wrote:
Bro, do you even sticky? Smiley: glare


Sorry I only lift...
#19 Aug 30 2013 at 8:17 AM Rating: Good
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Mine is from GameStop. They told me they'd call me when it came in, of course I knew I was supposed to go get it and didn't. As long as my character is still there I'll be happy. If not ...
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#20 Aug 30 2013 at 9:21 AM Rating: Decent
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This is getting worse.

Picked up two copies this morning (PC and PS3), one for my account, one for wifes account. Tried to log in with my normal account using the launcher (PS3)....after several "server not responding" messages, it says I have no FFXIV game registered with the account and need to either download or register a new code. However, it doesn't give me any option to plug the numbers in. So I have to log in on the website (provided on the card). Updated my games with the code, so now my account has two active (the old one is the EA). Log in on the PS3 and get the same message, like there's no game registered with my account.

Tried the PC. Logged into my wifes account, updated her profile with the new serial code. Now she has two games, EA and the copy we just bought. Tried to log her in on the launcher and it wants me to plug in a new registration code that doesn't even match the format of the one in the box.....brick wall.

Good thing I have four days off to figure this out.

Edited, Aug 30th 2013 11:22am by Eriston
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#21 Aug 30 2013 at 10:23 AM Rating: Decent
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Eriston wrote:
This is getting worse.

Picked up two copies this morning (PC and PS3), one for my account, one for wifes account. Tried to log in with my normal account using the launcher (PS3)....after several "server not responding" messages, it says I have no FFXIV game registered with the account and need to either download or register a new code. However, it doesn't give me any option to plug the numbers in. So I have to log in on the website (provided on the card). Updated my games with the code, so now my account has two active (the old one is the EA). Log in on the PS3 and get the same message, like there's no game registered with my account.

Tried the PC. Logged into my wifes account, updated her profile with the new serial code. Now she has two games, EA and the copy we just bought. Tried to log her in on the launcher and it wants me to plug in a new registration code that doesn't even match the format of the one in the box.....brick wall.

Good thing I have four days off to figure this out.

Edited, Aug 30th 2013 11:22am by Eriston


It might take all 4 days. My first suggestion, call or open a chat with SE immediately.

You didn't 'update' the pre-order, you created a new service account. This will require SE to fix.
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Rinsui wrote:
Only hips + boobs all day and hips + boobs all over my icecream

HaibaneRenmei wrote:
30 bucks is almost free

cocodojo wrote:
Its personal preference and all, but yes we need to educate WoW players that this is OUR game, these are Characters and not Toons. Time to beat that into them one at a time.
#22 Aug 30 2013 at 10:24 AM Rating: Good
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FilthMcNasty wrote:
Eriston wrote:
This is getting worse.

Picked up two copies this morning (PC and PS3), one for my account, one for wifes account. Tried to log in with my normal account using the launcher (PS3)....after several "server not responding" messages, it says I have no FFXIV game registered with the account and need to either download or register a new code. However, it doesn't give me any option to plug the numbers in. So I have to log in on the website (provided on the card). Updated my games with the code, so now my account has two active (the old one is the EA). Log in on the PS3 and get the same message, like there's no game registered with my account.

Tried the PC. Logged into my wifes account, updated her profile with the new serial code. Now she has two games, EA and the copy we just bought. Tried to log her in on the launcher and it wants me to plug in a new registration code that doesn't even match the format of the one in the box.....brick wall.

Good thing I have four days off to figure this out.

Edited, Aug 30th 2013 11:22am by Eriston


It might take all 4 days. My first suggestion, call or open a chat with SE immediately.

You didn't 'update' the pre-order, you created a new service account. This will require SE to fix.


It was all me this time. Was using the wrong code (on the card)....instead of the one on the booklet.
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#23 Aug 30 2013 at 10:26 AM Rating: Good
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If you ordred a digital copy from Amazon, you can find your 2nd product code if you do the following.
1.Go to amazon and log in
2. Open the "Your Account" options, toward the upper right
3. Scroll down to "Digital Content" portion of the page, 4th category down
4. Click on "Your Games and Software Library"
5. Under Final Fantasy ARR, there will be a yellow button that says 'product code', open it.
6. Input that into your Mog Station

Easy Peasy. Hope that helps.
And again, this is for Amazon orders.
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#24 Aug 30 2013 at 3:45 PM Rating: Good
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Got mine going, like probably everyone else who isn't posting but instead playing. But I'm 86th in queue so...

Same type of update as with Beta 3 to Beta 4. Existing Service Account is highlighted, click "Next", not "Create Service Account". Code on the back of instruction booklet.

Oh I'm sorry, there ISN'T an instruction booklet!

Call me old man withers if you want but I want a book with all the commands in it and some cool colorful artwork. Yes the hanging cloth poster is cool but not an adequate substitute.

Gripe being said, this game rules.
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#25 Aug 30 2013 at 4:12 PM Rating: Good
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ErikHighwind wrote:
Got mine going, like probably everyone else who isn't posting but instead playing. But I'm 86th in queue so...

Same type of update as with Beta 3 to Beta 4. Existing Service Account is highlighted, click "Next", not "Create Service Account". Code on the back of instruction booklet.

Oh I'm sorry, there ISN'T an instruction booklet!

Call me old man withers if you want but I want a book with all the commands in it and some cool colorful artwork. Yes the hanging cloth poster is cool but not an adequate substitute.

Gripe being said, this game rules.


Welcome to Agile programming, where the code is the documentation!
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FFXI: Catwho on Bismarck: Retired December 2014
Thayos wrote:
I can't understand anyone who skips the cutscenes of a Final Fantasy game. That's like going to Texas and not getting barbecue.

FFXIV: Katarh Mest and Taprara Rara on Lamia Server - Member of The Swarm
Curator of the XIV Wallpapers Tumblr and the XIV Fashion Tumblr
#26 Aug 30 2013 at 8:40 PM Rating: Good
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i entered my 12 number code, said it was invalid, now im stuck and cant play, this is messed up. Im on ps3
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#27 Sep 03 2013 at 8:28 AM Rating: Default
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How about server error 2007, 2017, 5007, or 2002? Why buy I game you can never play? Either the server is full, the world has errors, or the server has errors. Seriously haven't made it past the character creation screen in two days.. it's locked up the ps3 multiple times. Ridiculous.
And, one thing to think about while getting so mad at SE for these headaches.. anyone else notice how many people sat in idle, in the same spot for days? How have they not been kicked? We can't sign on, so bots can try to sell the lucky ones gil?
#28 Sep 03 2013 at 8:42 AM Rating: Excellent
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Be sure to pay attention when applying the code.

If you mess up, you'll be stuck with two separate accounts. Normally that would just suck a little, but you cannot make a new character on ANY server now anymore. So even that option is out of the window.
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