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#1 Aug 30 2013 at 7:30 AM Rating: Default
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Based upon recent suspicious activity, we have identified that your account may potentially be at risk. For your protection, we have temporarily suspended login access to this account.
Instructions for lifting this restriction have been sent to the email address registered to your Square Enix Account.
For more information about the login restriction, please refer to the following page:
http://support.na.square-enix.com/j/lbna

Has anyone else got this message?
I get this today and so it locks me out of ffxi and ffxiv.

The funny thing is on their website it says this:

How to avoid the login restriction:
Using a Square Enix Security Token will prevent any login restrictions from being placed. Security Tokens are also an effective means of preventing your account from being compromised and we strongly recommend their usage. For more information on Square Enix Security Tokens, please refer to the following FAQ.

But I have had a security token since before WOTG release. Granted it was my friends who quit ffxi long ago and I eventually linked it with my main account. So maybe I will have issue with birthday reset. But why am I getting this to begin with. SE says if you have one you don't receive this email blockage. yet I have one and they are blocking me from logging in, playing and paying.



#2 Aug 30 2013 at 7:35 AM Rating: Decent
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Precaution usually taken when you attempt to log in after a long period of time or from a location that isn't recognized.

If I log into SC2 from home it usually won't ask me to authenticate because it's a recognized location. If I travel and try to access from a hotel or family residence, I always get asked for my authentication code.
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Its personal preference and all, but yes we need to educate WoW players that this is OUR game, these are Characters and not Toons. Time to beat that into them one at a time.
#3 Aug 30 2013 at 7:43 AM Rating: Default
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I did just move to Vietnam. So that may be the reason. But if they ask me for a birthday that's a hassle. It wasn't like I didn't order a security token, they just wouldn't ship them to Korea. I can only imagine the hassle when dealing with SE to get the old users birthday. I personally would of unbroken security token, but you know you can't do that.

Still, I advise never buying a security token. It causes headaches and breaks the promise of no hassle when logging in, or account management.
#4 Aug 30 2013 at 7:47 AM Rating: Decent
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kimjongil76 wrote:
I did just move to Vietnam. So that may be the reason. But if they ask me for a birthday that's a hassle. It wasn't like I didn't order a security token, they just wouldn't ship them to Korea. I can only imagine the hassle when dealing with SE to get the old users birthday. I personally would of unbroken security token, but you know you can't do that.

Still, I advise never buying a security token. It causes headaches and breaks the promise of no hassle when logging in, or account management.


My XI token is a little over four years old (one of the first ten released, I won it from ZAM) and has never given me a problem. Ever.

Then again, I've never used another person's account, or anything of that sort.

Edited, Aug 30th 2013 9:48am by Catwho
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#5 Aug 30 2013 at 7:56 AM Rating: Default
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Catwho wrote:
kimjongil76 wrote:
I did just move to Vietnam. So that may be the reason. But if they ask me for a birthday that's a hassle. It wasn't like I didn't order a security token, they just wouldn't ship them to Korea. I can only imagine the hassle when dealing with SE to get the old users birthday. I personally would of unbroken security token, but you know you can't do that.

Still, I advise never buying a security token. It causes headaches and breaks the promise of no hassle when logging in, or account management.


My XI token is a little over four years old (one of the first ten released, I won it from ZAM) and has never given me a problem. Ever.

Then again, I've never used another person's account, or anything of that sort.

Edited, Aug 30th 2013 9:48am by Catwho



Honestly I think the issue is moving to new countries. Korea is a hot spot for gil sellers they say. I disagree. No one knows the game in Korea. China does. And now that I am in VN the IP address probably makes a red flag

I would of never lined the account but SE encouraged it and wouldn't ship a pad product, but were happy to take 9.95 years ago.
#6 Aug 30 2013 at 7:59 AM Rating: Good
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kimjongil76 wrote:
I did just move to Vietnam. So that may be the reason. But if they ask me for a birthday that's a hassle.


It's a hassle to tell them when you're born? You can't be that old....

All you have to do is open the email associated with your account, click the link to verify and fill out the form. It will take you to a page where you update your password and you are free to login after that. It's a few minutes to sacrifice to keep your account safe.

Worth.
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Rinsui wrote:
Only hips + boobs all day and hips + boobs all over my icecream

HaibaneRenmei wrote:
30 bucks is almost free

cocodojo wrote:
Its personal preference and all, but yes we need to educate WoW players that this is OUR game, these are Characters and not Toons. Time to beat that into them one at a time.
#7 Aug 30 2013 at 8:05 AM Rating: Good
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FilthMcNasty wrote:
kimjongil76 wrote:
I did just move to Vietnam. So that may be the reason. But if they ask me for a birthday that's a hassle.


It's a hassle to tell them when you're born? You can't be that old....

All you have to do is open the email associated with your account, click the link to verify and fill out the form. It will take you to a page where you update your password and you are free to login after that. It's a few minutes to sacrifice to keep your account safe.

Worth.


A lot of little kiddies started playing under the age of 18 and lied about the age on their account so they could get through.

Then they forgot to write down what age they lied about.

Don't think that applies to Kim's case here, but that has happened to quite a few folks I know. Smiley: rolleyes
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FFXI: Catwho on Bismarck: Retired December 2014
Thayos wrote:
I can't understand anyone who skips the cutscenes of a Final Fantasy game. That's like going to Texas and not getting barbecue.

FFXIV: Katarh Mest and Taprara Rara on Lamia Server - Member of The Swarm
Curator of the XIV Wallpapers Tumblr and the XIV Fashion Tumblr
#8 Aug 30 2013 at 9:28 AM Rating: Default
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639 posts
yea, I gone through the update about ten times now. Successful each time.

Then when you log in after being successfully changed it still gives the same message. Even if you try ffxi or 14. So weird, guess I will have to call soon and figure out why after switched it still not working.
#9 Aug 30 2013 at 9:41 AM Rating: Good
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Catwho wrote:

A lot of little kiddies started playing under the age of 18 and lied about the age on their account so they could get through.

Then they forgot to write down what age they lied about.


That is hilarious! I guess I am happy they didn't have mmos before I turned 18...

Edited, Aug 30th 2013 10:42am by Valkayree
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#10 Aug 30 2013 at 11:30 PM Rating: Default
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Your Square Enix password has been changed.
Clicking "Proceed to Top Page" or waiting a minute will automatically take you to the Square Enix Account Management System top page.




Proceed to Top Page


Its stuck in this loop. I change it and every time I successfully change it but it still locks me out.

Really SE sucks. I think they do this just to **** people off and make it so paying customers can't og inso they can get new subscribers on their worlds.

And yes I have a security token. WTF is the point of saying you won't harass people who have one. Then even when users do change passwords you continue this endless loop.

Edited, Aug 31st 2013 1:32am by kimjongil76
#11vahlmyth, Posted: Aug 31 2013 at 12:04 AM, Rating: Sub-Default, (Expand Post) Because every one of their infrastructure systems is overloaded, poorly designed and linked together with bubblegum and masking tape.
#12 Aug 31 2013 at 12:07 AM Rating: Decent
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Catwho wrote:
Then they forgot to write down what age they lied about.

Apparently I'm turning 33 this year!

Edited, Aug 30th 2013 11:09pm by Raelix
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#13 Aug 31 2013 at 1:52 AM Rating: Default
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Raelix wrote:
Catwho wrote:
Then they forgot to write down what age they lied about.

Apparently I'm turning 33 this year!

Edited, Aug 30th 2013 11:09pm by Raelix


No your mom still pays for your mmo as your not 18.

But i guess this whole issue is a bug on a repeat cycle as after verified it ask to be virified again over and over. And none of you ever got this error so you can only troll the thread and show your incompatience.
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