It sucks that's for sure it's rather lame that on the launch of their game they have cut back on customer support what kinda company does that? But even if they had extended it you'd still be screwed for a while. For every valid problem like yours there's probably 100+ people just complaining about the server issues.
Gothos 75 SMN 75 WHM 68 COR 65SAM ~FFXI (Valefor)
80 Warlock - 80 Priest - 80 Shaman WoW (Moon Guard)