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#1 Aug 31 2013 at 8:46 PM Rating: Decent
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Hello,

I'm looking for some advice or if anyone else is expiriencing the same kind of problem I am having. My launcher closes unexpecdedly every 4-5 hours of playing that I do with no error codes, just a windows pop up saying that the game is not responding properly.

Im running the game on standard desktop settings, full screen with reduced shadows ect

These are my specson and I have never had problems before (even with the Beta)

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130104-1431)
Processor: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 16384MB RAM
Available OS Memory: 16268MB RAM
Page File: 4173MB used, 28363MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

Usually after getting booted I have a hard time loading characters and servers (But that is everyone anyway)

Any tips?
#2 Aug 31 2013 at 8:48 PM Rating: Good
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Do you have DirectX9 installed? Whats your graphics card and power supply?
#3 Aug 31 2013 at 8:51 PM Rating: Excellent
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Sounds like it might be bad RAM or possibly transient issues caused by overheating. Do you have good thermal monitoring going on and a good cooling setup for your cpu, ram, gpu, and chassis? Have you played any other large games or run lots of other stuff on the same system? Generally speaking, un-explainable random weirdness and crashing is most frequently caused by bad RAM. Might want to try swapping it out. Personally, I've had the best luck with Kingston HyperX RAM. I had 16GB of gskill in my workstation that went bad within six months of building it and it caused a lot of random crashing once I had a lot of RAM in use, replaced it with 16GB of HyperX Blue and have not had any problems since.
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#4 Aug 31 2013 at 8:53 PM Rating: Decent
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Intel R HD Graphics

Device Key: Enum\PCI\VEN_8086&DEV_0122&SUBSYS_84CA1043&REV_09
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB

I'm not too computer savi, just what I pulled up from DxDiag

Power supply is just whatever came with it, no info there.

I dont have the latest Direct X
#5 Aug 31 2013 at 8:54 PM Rating: Decent
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DuskCactuar wrote:
Sounds like it might be bad RAM or possibly transient issues caused by overheating. Do you have good thermal monitoring going on and a good cooling setup for your cpu, ram, gpu, and chassis? Have you played any other large games or run lots of other stuff on the same system? Generally speaking, un-explainable random weirdness and crashing is most frequently caused by bad RAM. Might want to try swapping it out. Personally, I've had the best luck with Kingston HyperX RAM. I had 16GB of gskill in my workstation that went bad within six months of building it and it caused a lot of random crashing once I had a lot of RAM in use, replaced it with 16GB of HyperX Blue and have not had any problems since.


I bought this computer to run diablo 3 on full settings
#6 Aug 31 2013 at 8:56 PM Rating: Good
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I bet your graphics card is bottlenecking your system. That card is sh*t im surprised you can even play. Everything else you have is good but to not buy a graphics card/power supply to support it is silly. Go to best buy and get a 150$ card and get a 650+ powersupply and things should get better.

Directx 9 is older than 11 the games uses 9 so jsut make sure you have it

Edited, Aug 31st 2013 10:58pm by silverhope
#7 Aug 31 2013 at 8:58 PM Rating: Excellent
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It sounds like you're using onboard graphics.

Have you considered a discrete graphics card? I'm an nvidia fan boy, so I'd suggest checking out a GeForce GTX 660 ti if you want really nice performance. EVGA makes a really nice one that can be had for under $200 on amazon if you've got the cash.

As far as solving the problem though, my first place to look would be at replacing your RAM.

Additionally, if you're using an i7 and hammering the onchip GPU, you'd better have really good cooling setup for that CPU. If you don't, it's quite possible that you're hitting some thermal issues there which can cause crashes as well. Personally, I'd recommend checking out Cooler Master's Hyper 212 and Arctic Silver thermal paste if you're on a stock cooler or something similarly crappy right now. Unless you want to go water, but I've never found it necessary.


Edited, Aug 31st 2013 11:01pm by DuskCactuar
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#8 Aug 31 2013 at 8:59 PM Rating: Good
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DuskCactuar wrote:
It sounds like you're using onboard graphics.

Have you considered a discrete graphics card? I'm an nvidia fan boy, so I'd suggest checking out a GeForce GTX 660 ti if you want really nice performance. EVGA makes a really nice one that can be had for under $200 on amazon if you've got the cash.

As far as solving the problem though, my first place to look would be at replacing your RAM.


His ram could be just lose or maybe only 1 is bad. Most the time if RAM is bad you will blue screen or get a BEEEEP sound.
#9 Aug 31 2013 at 9:00 PM Rating: Decent
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I'll see what I can pick up and swap out,

Thanks
#10 Aug 31 2013 at 9:07 PM Rating: Excellent
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silverhope wrote:
His ram could be just lose or maybe only 1 is bad. Most the time if RAM is bad you will blue screen or get a BEEEEP sound.


It's usually going to just be one bad DIMM, and with 16GB he almost certainly has 2 or 4 DIMMs, but figuring out which one is a huge pain in the neck. Never hurts to try re-seating it, but I dunno if he has the technical wearwithal to do that without risking breaking something.
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Dusk Sanatore (CNJ, FSH, GSM) @ Cactuar
Dusk D'norte (MRD) @ Kujata
#11 Aug 31 2013 at 9:18 PM Rating: Good
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silverhope wrote:
I bet your graphics card is bottlenecking your system. That card is sh*t im surprised you can even play. Everything else you have is good but to not buy a graphics card/power supply to support it is silly. Go to best buy and get a 150$ card and get a 650+ powersupply and things should get better.

Edited, Aug 31st 2013 10:58pm by silverhope


Please don't ever suggest that someone run to best buy to buy PC components. Also 650w+ is a bit of overkill for a stock i7.

Op download speedfan or cpuz and check temps while in game. I would bet it's a temp issue or the onboard graphics. You can pickup a 660 for around $200 on new gg or amazon if you want a nvidia card. Or you could get a 7850 for around $180.

If it's a cooling issue grab an extra fan and a decent CPU cooler and some arctic silver thermal paste and make sure the courds don't block to much airflow.
#12 Aug 31 2013 at 9:25 PM Rating: Decent
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I do have 2 x top 7 inch fans, 2 x 3 inch fans in the front and back and one inside
#13 Aug 31 2013 at 9:33 PM Rating: Excellent
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SpinSpun wrote:
I do have 2 x top 7 inch fans, 2 x 3 inch fans in the front and back and one inside


Chassis cooling only goes so far. Also, if it isn't well-shielded all of those chassis fans could be sucking a lot of dust into your chassis. What's on the CPU itself can make a big difference, and having at least spreaders/sinks on your RAM (hence why I recommend HyperX instead of KVR) can make a difference there.

I'm also wondering about "2 x top 7 inch fans" - that seems kind of nuts. Generally, you want to be pulling air in the front and pushing air out the back. Fans up top can bork the airflow so that your other components aren't getting it - in particular stuff that's likely towards the bottom of the chassis like your HDDs and pcie cards.
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#14Prophet vahlmyth, Posted: Aug 31 2013 at 9:36 PM, Rating: Sub-Default, (Expand Post) Your using the onboard graphics for a CPU that's 2 generations old (SandyBridge).
#15 Aug 31 2013 at 9:46 PM Rating: Decent
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DuskCactuar wrote:
SpinSpun wrote:
I do have 2 x top 7 inch fans, 2 x 3 inch fans in the front and back and one inside


Chassis cooling only goes so far. Also, if it isn't well-shielded all of those chassis fans could be sucking a lot of dust into your chassis. What's on the CPU itself can make a big difference, and having at least spreaders/sinks on your RAM (hence why I recommend HyperX instead of KVR) can make a difference there.

I'm also wondering about "2 x top 7 inch fans" - that seems kind of nuts. Generally, you want to be pulling air in the front and pushing air out the back. Fans up top can bork the airflow so that your other components aren't getting it - in particular stuff that's likely towards the bottom of the chassis like your HDDs and pcie cards.


I second the hyper x, I have 16gb hyper x beast some of the best ram I've ever used.

Your fans should be blowing into the case from the front, bottom, and side if you have them. Then outwards with the back and top fans. 2x 7 inch fans on top seems weird. What computer case are you using?
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