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1017 Doesn't mean something is broken.Follow

#53 Sep 03 2013 at 11:31 AM Rating: Excellent
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To be fair I had said that I would be nuking duplicate thread topics, but I was away for the holiday so I wasn't on Zam much. Lets see what the maint. tonight does to the game, hopefully it will solve many of the issues.

Edited, Sep 3rd 2013 12:36pm by Wint
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#54 Sep 03 2013 at 12:05 PM Rating: Excellent
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Any chance we could start punishing anyone that calls someone who doesn't agree with them a fanboy? Like that troll in the FC last night? lol.

In all seriousness, we are all frustrated by not being able to log in whenever we feel like it, even those of us who understand the technical difficulties and the reason behind them. I am certainly not going to say that the ARR team could not have planned a little better, but I think they are doing what needs to be done now that they realize what that is.

As for the timeline, just the procurement of enterprise level servers alone takes more than you may realize. Each is custom built by the manufacturer and is subject to part shortage (this happens very regularly with memory and hard drives in particular.) On top of that, there is usually special bid pricing involved, which can add some time to the entire process as a company like this will get a large discount which requires multiple levels of approval. Lastly, they are likely purchasing from two separate distributors since they are getting servers in two regions and each distributor handles accounts per region (I am a vet of IT Distribution.)

I won't get into the process of actually configuring those servers once they receive them, but this might give you a better idea of some of the things that go on behind the scenes that typical users wouldn't consider. Could they have realized the need sooner? probably. Are they ignoring it now? absolutely not. With the hardware and configuration they have now, their choices are to have the game unplayable by all or allow 5000 per server to play a great, stable game.
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#55 Sep 03 2013 at 12:13 PM Rating: Excellent
Yeah see...I was trying to be nice, but you know...Wint...he pulls out the BFG with infinite ammo and a turbo controller...
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#56 Sep 03 2013 at 12:16 PM Rating: Default
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I haven't been on in almost 2 days now :(

Just getting annoying.
#57 Sep 03 2013 at 12:17 PM Rating: Good
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1017 doesn't on its own mean something is broken, but the reason it's such an issue is because things are, in fact broken. The Duty Finder is locking up the servers and making it a nightmare to play the game.

I'm perfectly fine with waiting my turn to play. But getting into the queue is like winning the lottery. I can sit there for an hour, constantly trying to log in and be no closer to achieving that goal, while someone else can stroll by, hit the button at a lucky moment, and pop right into the queue. My issue is not the fact that the servers are full and I have to wait my turn to get in; it's that there's no rhyme or reason to getting in. If they could make the queues work like they're supposed to, I'd be a happy camper. If I could hit "Log In" and see that I'm in line and on my way to playing the game, I'd be so happy for SE and the success that these crowded servers imply.

But no, I have to sit there, spamming my X button or my 0 key, hoping against hope that I happen to get in line, and then that I don't get kicked out of the line and have to start over. I'm cautiously optimistic about the maintenance, as they've made their statements in a way that makes them seem pretty confident it'll work. But right now, it's scarcely worth anyone's time or effort to try to get online, and it's a real shame.
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#58 Sep 03 2013 at 12:21 PM Rating: Excellent
Ruinaru wrote:
1017 doesn't on its own mean something is broken, but the reason it's such an issue is because things are, in fact broken. The Duty Finder is locking up the servers and making it a nightmare to play the game.

I'm perfectly fine with waiting my turn to play. But getting into the queue is like winning the lottery. I can sit there for an hour, constantly trying to log in and be no closer to achieving that goal, while someone else can stroll by, hit the button at a lucky moment, and pop right into the queue. My issue is not the fact that the servers are full and I have to wait my turn to get in; it's that there's no rhyme or reason to getting in. If they could make the queues work like they're supposed to, I'd be a happy camper. If I could hit "Log In" and see that I'm in line and on my way to playing the game, I'd be so happy for SE and the success that these crowded servers imply.

But no, I have to sit there, spamming my X button or my 0 key, hoping against hope that I happen to get in line, and then that I don't get kicked out of the line and have to start over. I'm cautiously optimistic about the maintenance, as they've made their statements in a way that makes them seem pretty confident it'll work. But right now, it's scarcely worth anyone's time or effort to try to get online, and it's a real shame.


Yes but what the majority of people are not understanding is that the servers have a maximum capacity. This doesn't exclude the login server(s).

With the worlds being at maximum capacity, the overflow spills into the login server, which then crashes the login server. Hence the throttling on the login server.

Hence 1017 (which is a glorified: "We have manually prevented you from joining an otherwise working queue system so that you don't destroy our precious hardware.")
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#59 Sep 03 2013 at 12:23 PM Rating: Default
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SE has only themselves to blame.
#60 Sep 03 2013 at 12:34 PM Rating: Good
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StateAlchemist, Om nom nom... wrote:
Ruinaru wrote:
1017 doesn't on its own mean something is broken, but the reason it's such an issue is because things are, in fact broken. The Duty Finder is locking up the servers and making it a nightmare to play the game.

I'm perfectly fine with waiting my turn to play. But getting into the queue is like winning the lottery. I can sit there for an hour, constantly trying to log in and be no closer to achieving that goal, while someone else can stroll by, hit the button at a lucky moment, and pop right into the queue. My issue is not the fact that the servers are full and I have to wait my turn to get in; it's that there's no rhyme or reason to getting in. If they could make the queues work like they're supposed to, I'd be a happy camper. If I could hit "Log In" and see that I'm in line and on my way to playing the game, I'd be so happy for SE and the success that these crowded servers imply.

But no, I have to sit there, spamming my X button or my 0 key, hoping against hope that I happen to get in line, and then that I don't get kicked out of the line and have to start over. I'm cautiously optimistic about the maintenance, as they've made their statements in a way that makes them seem pretty confident it'll work. But right now, it's scarcely worth anyone's time or effort to try to get online, and it's a real shame.


Yes but what the majority of people are not understanding is that the servers have a maximum capacity. This doesn't exclude the login server(s).

With the worlds being at maximum capacity, the overflow spills into the login server, which then crashes the login server. Hence the throttling on the login server.

Hence 1017 (which is a glorified: "We have manually prevented you from joining an otherwise working queue system so that you don't destroy our precious hardware.")


I'm just saying, the queue system exists so that people don't have to manually attempt to connect over and over again. That is literally the entire point of a queue system. A fair and reliable way to get online. I understand that the game is bursting at the seams, but I never join the queue at any sort of consistent position. I've been 10th in line and I've been 500th in line. The queue system is not working properly, and that's why everyone is so upset, even if they don't exactly have those words to put to their frustration. It doesn't matter if it's the fault of sheer workload, or the fault of a broken Duty Finder, or what.

They have explicitly stated that the majority of login issues are due to the Duty Finder, not the overcrowding. So yes, something is broken and it needs to be fixed, and people complaining about it is why they're working to get it fixed. Do people need to settle down about it? Yes. Do they need to use existing topics insteading of making new ones? Absolutely. But don't tell people that nothing is broken. That isn't true.
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#61 Sep 03 2013 at 12:36 PM Rating: Excellent
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They still have not mentioned exactly how many accounts are allowed to be connected to each server. Technically all accounts have access to all servers? So what is the maximum number of accounts that are competing for 5,000 spaces?

If there are 20,000 accounts with characters on given server , even if they increase the stability/load to 7,500 per server, we could still see login issues during peak times?

It seems that until the new servers are properly populated, the loads will still be excessive for the time being.
#62 Sep 03 2013 at 12:54 PM Rating: Excellent
Ruinaru wrote:
But don't tell people that nothing is broken. That isn't true.


I did not say that nothing is broken. I said that the specific error 1017 isn't the result of something being broken, it is a message derived from the manual limitations imposed to control the login process.

The Duty Finder is "broken." I use quotes only because I have never had an issue with it. Longest wait time I had in the Duty Finder was 30 minutes on a DPS class...to be expected. I still insta queue on Gladiator and Conjurer/White Mage.

There are still typos in quest text. Untranslated Japanese for English version. The chocobo bug. The Lancer loot bug.

But to say that something is broken because it is working to the fullest extent of it's capacity is inaccurate. Stop using the word broken.

Unfortunate/unbelieveable/outrageous/ridiculous/wrong/messed-up/short-sighted/unprepared/insufficient/etc... these are acceptable. Haha.

Now as far as Duty Finder having a back-lash effect on the login servers...idk anything about that. However that still wouldn't mean the login servers are 'broken,' it means the Duty Finder is broken and having a ripple effect throughout the network.

Does that make more sense? I am trying to be clear an accurate, without being opinionated or providing false information. Which is incredibly hard, but at least an effort is being made?
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#63 Sep 03 2013 at 1:48 PM Rating: Good
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StateAlchemist, Om nom nom... wrote:
Ruinaru wrote:
But don't tell people that nothing is broken. That isn't true.


I did not say that nothing is broken. I said that the specific error 1017 isn't the result of something being broken, it is a message derived from the manual limitations imposed to control the login process.

The Duty Finder is "broken." I use quotes only because I have never had an issue with it. Longest wait time I had in the Duty Finder was 30 minutes on a DPS class...to be expected. I still insta queue on Gladiator and Conjurer/White Mage.

There are still typos in quest text. Untranslated Japanese for English version. The chocobo bug. The Lancer loot bug.

But to say that something is broken because it is working to the fullest extent of it's capacity is inaccurate. Stop using the word broken.

Unfortunate/unbelieveable/outrageous/ridiculous/wrong/messed-up/short-sighted/unprepared/insufficient/etc... these are acceptable. Haha.

Now as far as Duty Finder having a back-lash effect on the login servers...idk anything about that. However that still wouldn't mean the login servers are 'broken,' it means the Duty Finder is broken and having a ripple effect throughout the network.

Does that make more sense? I am trying to be clear an accurate, without being opinionated or providing false information. Which is incredibly hard, but at least an effort is being made?


The Duty Finder is causing unexpected problems which lead to thousands of players incapable of logging in without significant time and effort that are supposed to be mitigated by the systems the Duty Finder is affecting. Sounds broken to me.

A Quote from Yoshi-P at PAX Prime:

Quote:
One of the main culprits of server congestion and instability has to do with the game’s Duty Finder tool. This tool allows players to find players for group content game-wide, at the moment. But it’s this very aspect of the tool that has been causing many of the issues players are experiencing, loading the world servers such that they can’t accept additional logins or new character creations without risking detrimental effect to the server as a whole. As part of the server work going on this week, Square Enix will be breaking up servers into groups for the purposes of the Duty Finder, think World of Warcraft’s Battlegroups, for example. Once this is implemented, Mr. Yoshida tells us that world servers should be much less taxed and this will both allow for upgrades in the server concurrent user cap (so more players can login at once) and also ease restrictions on character creation.


The Duty Finder is locking down servers and preventing logins and character creation. The Duty Finder is a huge factor in why Error 1017 is so common, it is not solely because the servers are so crowded. So yes, at this point in the game's life, 1017 means something is broken, probably 90% of the times you see it.
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#64 Sep 03 2013 at 2:23 PM Rating: Excellent
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Mopdaddy wrote:
SE has only themselves to blame.


And, as far as anyone has seen, SE hasn't tried to blame anyone else. They took responsibility for it and told us when and how they planned to fix it. But apparently that hasn't been enough for some people. These people demand that SE warp the space-time continuum and get the servers fixed yesterday. Because that is a reasonable request. And grounds to create 3257862387563287568 separate threads complaining about how those demands haven't been met.
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#65 Sep 03 2013 at 3:40 PM Rating: Good
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Ruinaru wrote:

I'm just saying, the queue system exists so that people don't have to manually attempt to connect over and over again. That is literally the entire point of a queue system. A fair and reliable way to get online. I understand that the game is bursting at the seams, but I never join the queue at any sort of consistent position. I've been 10th in line and I've been 500th in line. The queue system is not working properly, and that's why everyone is so upset, even if they don't exactly have those words to put to their frustration. It doesn't matter if it's the fault of sheer workload, or the fault of a broken Duty Finder, or what.


And SE doesn't want you to keep mashing buttons to reconnect. They want you to stay off the login server for a bit and try again later. It is creating problems more than people staying AFK for days. The queue is working fine. 1017 isn't because the queue broke, ti's because they manually turned the queue off. Having 10's of thousands of players sitting in a queue constantly pinging the server is exactly what's causing the 90k issues. Duty finder is doing the same thing, but even more data and analysis.

This is why they are not just doing a hardware update, but splitting the servers into groups so that the duty finder is not pulling and processing data from every server at once.
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#66 Sep 03 2013 at 3:55 PM Rating: Decent
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1017 and other error threads was fun to read about till today. This was the 1st day I was really blocked with the world is full notice , 1017 even blocked a queue. It's hard to believe a game that you have eight character slots to log one in across many servers is full. Someone knew they was over selling the game. If this miracle maintenance don't fix it so people can log on at least 5 hours a day something if not 1017 broken......2002 was the worst error this past week, it shut down my game client in one second flat. Smiley: frown
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#67 Sep 03 2013 at 4:02 PM Rating: Good
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Warmech wrote:
If this miracle maintenance don't fix it so people can log on at least 5 hours a day something if not 1017 broken......2002 was the worst error this past week, it shut down my game client in one second flat. Smiley: frown


What a life. I wish I had 5 hours a day to game.
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#68 Sep 04 2013 at 10:44 AM Rating: Decent
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Sure you don't want to sticky this issue, at least til the end of the month?

Need a massive amount of cheese for all the whining going on.
#69 Sep 04 2013 at 11:32 AM Rating: Decent
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3102 is the new 1017. I got 90k'd half an hour ago and it says I'm still already logged in.
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#71Mopdaddy, Posted: Sep 04 2013 at 11:55 AM, Rating: Sub-Default, (Expand Post) What are you talking about?
#72 Sep 04 2013 at 12:00 PM Rating: Default
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1017 exists because the devs refuse to institute basic population controls and quality of life improvements like login queues. I cannot fathom why in 2013 this basic tool hasn't been implemented.

I have no problem sitting a queue for half an hour...I have a problem with incompetent/lazy/finger-in-ears/head-in-sand devs that lock character creation during beta, happily take your money knowing they can't deliver the experience they're selling you, and promise fixes and don't deliver timely solutions.
#73 Sep 04 2013 at 12:05 PM Rating: Good
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darexius2010, Goblin in Disguise wrote:
StateAlchemist, Om nom nom... wrote:
No one reads Terms and Conditions. It isn't surprising when people complain about things they agreed to. Gives me a good chuckle though. Nice one darexius.


Facts are facts, and the fact is that when I bought the game I bought the launcher, just like everyone else did. I can keep that installed and as long as the launcher installs and starts it's working as intended. The rest of the service is entirely in SE's hands. They can close this game down tomorrow and not one person can do a thing about it.


loved your comeback about the legality. was a great read... but however i must say that if SE were to do something like drop the game altogether out of the blue, with enough people, a court may be able to call them on douche' beggary. But yes i concur, we have no "Legal" right to play.

as for states comment. ya, it's pretty sad isn't it... almost makes me want to find the clip from southpark... apple's version of a human centipede.....

-edit- never mind... found it.
human centipad: http://www.youtube.com/watch?v=puL3aSOLyh8
burrito scene: http://www.youtube.com/watch?v=sglZGSwK6ow


Edited, Sep 4th 2013 2:08pm by YggdrasilSlepnir

Edited, Sep 4th 2013 2:14pm by YggdrasilSlepnir
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#74 Sep 04 2013 at 12:15 PM Rating: Good
HonkeyKong29 wrote:
Raelix wrote:
3102 is the new 1017. I got 90k'd half an hour ago and it says I'm still already logged in.


Shades of Phase 4's Sunday Shutdown..... 3102 affected 50% (approx.) of the population.

Glad i didn't take leave today ..... just hope they figure it out for the rest of ya..... It sucks to pay for something you can't play.


Yeah, too bad we are playing... Might try and join us one day.
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#75 Sep 04 2013 at 12:23 PM Rating: Good
flashbolt wrote:
1017 exists because the devs refuse to institute basic population controls and quality of life improvements like login queues. I cannot fathom why in 2013 this basic tool hasn't been implemented.

I have no problem sitting a queue for half an hour...I have a problem with incompetent/lazy/finger-in-ears/head-in-sand devs that lock character creation during beta, happily take your money knowing they can't deliver the experience they're selling you, and promise fixes and don't deliver timely solutions.


Please list your AAA MMO releases so we can investigate their wild success.

Now that you're mad, post all the excuses as to why you know better than real developers and engineers. Now justify it all by calling me a fanboi. Can you also reference my mother a few times and make wild claims about being sue happy with SE because you failed to read the terms of service? Then tell me you bought the game when you failed to read the part of the ToS stating you have no ownership of the game and instead have purchased a launcher, but you missed that part, too.

Now proceed to tell everyone that anyone who feels differently than you is a meanie and this is a fanboi forum. Then proceed to stay here anyway doing nothing but ******** all day like certain fathers with mops, those who kill with lua, gorillas making odd horn noises, and others that have nothing in their lives worth doing but ******** on a forum unrelated to SE where their complaints will never be heard by those who matter.

Oh, I forgot. Tell us all how you have the God-given right to post on any forum you choose with any content you choose. I haven't seen one of those in a few hours.

Edited, Sep 4th 2013 2:26pm by darexius2010
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#76 Sep 04 2013 at 12:25 PM Rating: Excellent
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YggdrasilSlepnir wrote:
but however i must say that if SE were to do something like drop the game altogether out of the blue, with enough people, a court may be able to call them on douche' beggary.
It's pretty clearly written, capitalized bolded and underlined, that "SQUARE ENIX MAY SUSPEND, TERMINATE, MODIFY, OR DELETE FFXIV SERVICE ACCOUNTS, CHARACTERS, VIRTUAL GOODS, OR THE SERVICE ALTOGETHER, AT ANYTIME FOR ANY REASON OR FOR NO REASON, WITH OR WITHOUT NOTICE OR LIABILITY TO YOU." (citation)
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