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Media sites SLAM ARR relaunch, call it a "disaster"Follow

#1 Sep 02 2013 at 7:56 PM Rating: Sub-Default
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"You'd think the company that sent out a press release back in July boasting its game had over a million beta registrations would have prepared for a similar number of actual players, instead of letting this bullsh*t happen."

I couldn't agree more.

http://kotaku.com/okay-yeah-final-fantasy-xivs-relaunch-is-a-disaster-1237985246

Edited, Sep 2nd 2013 10:10pm by Killua125

Edited, Sep 2nd 2013 10:10pm by Killua125
#2 Sep 02 2013 at 8:05 PM Rating: Excellent
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Killua125 wrote:
"You'd think the company that sent out a press release back in July boasting its game had over a million beta registrations would have prepared for a similar number of actual players, instead of letting this bullsh*t happen."

I couldn't agree more.

http://kotaku.com/okay-yeah-final-fantasy-xivs-relaunch-is-a-disaster-1237985246


It's really just been Kotaku, and everyone knows they're generally full of vitriol. The article is pretty much on par with a lot of the threads on here. i.e. attention seeking and sensationalist.

He claims that there's not enough information out there, yet we know when the maintenance will be.

He's stated the main forums are raging. He doesn't mention the average maturity level of the official forums.

But in general, yeah, not a useful article and not particularly great journalism. Hopefully by tomorrow evening it will look as ridiculous as it should, when we look back and realise how ridiculous it was to get wound up over not being able to play properly for a week or so.

Edited, Sep 3rd 2013 2:07am by blowfin
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#3Killua125, Posted: Sep 02 2013 at 8:07 PM, Rating: Sub-Default, (Expand Post) He does make a good point though. They boasted about breaking records with their beta participation.
#4 Sep 02 2013 at 8:09 PM Rating: Good
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Killua125 wrote:
"You'd think the company that sent out a press release back in July boasting its game had over a million beta registrations would have prepared for a similar number of actual players, instead of letting this bullsh*t happen."

I couldn't agree more.

http://kotaku.com/okay-yeah-final-fantasy-xivs-relaunch-is-a-disaster-1237985246


Oh no, that blog posted something mean! Must post it to Zam to try to prove some point! Toll harder dude.
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#5 Sep 02 2013 at 8:09 PM Rating: Excellent
Killua125 wrote:
He does make a good point though. They boasted about breaking records with their beta participation.

Why were they apparently so blindsided by sales then? They pretty much knew the level of interest.


You pluralized "sites", so please link more than one.
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#6 Sep 02 2013 at 8:13 PM Rating: Good
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Killua125 wrote:
He does make a good point though. They boasted about breaking records with their beta participation.

Why were they apparently so blindsided by sales then? They pretty much knew the level of interest.


To be honest I believe the official line, they simply didn't expect the amount of sales.

I'm probably a good example, I played FFXI a lot (for 8 years). I quit about 18 months ago now. I played the Beta of XIV 1.0, I dropped it like a hot potato.

I wanted ARR to be good, and when I heard great (not just good) word of mouth, I was always planning to give it a go. I think that's the key there, good word of mouth, it's one of the greatest marketing tools out there.
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#7 Sep 02 2013 at 8:35 PM Rating: Excellent
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I find it amusing how last week you were trashing kotaku as being a site that almost no one cares about, and now you are stealing quotes and articles from them. That's a pretty sad trolling attempt if you ask me. I guess it must just be because you can't come up with anything original of your own, so you have to take articles from somewhere else or complain about stuff that you saw on the beta forums, so you can pretend like it's "not just you" that feels this way.
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#8 Sep 02 2013 at 8:49 PM Rating: Excellent
Oh hai Killua. The new servers are going live in a couple days and they should be fixing the issues caused by the duty finder sharing servers as well. Things are looking good. We'll update you as we find more promising information.

Screenshot


Quote:
Why were they apparently so blindsided by sales then? They pretty much knew the level of interest.


Totally agree with this though. I'd rather put up with a week of this than have dead servers a month after launch. As weird as that is to people.



Edited, Sep 2nd 2013 10:52pm by Transmigration
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#9 Sep 02 2013 at 9:00 PM Rating: Default
blowfin wrote:
To be honest I believe the official line, they simply didn't expect the amount of sales.


So basically they felt they would only be marginally successful and planned accordingly. Did they not even believe in their own product? Why even bother with that mentality?

I think this massively successful franchise has been going on for almost 26 years now? Let's then look at their rough pre-order numbers, along with the fact that it's their JOB to plan for these things with a relative level of proficiency.

They have already had one go at launching this game in 2010 (which led to epic failure), and a long running MMO prior to that so they are not strangers to this business.

blowfin wrote:
I wanted ARR to be good, and when I heard great (not just good) word of mouth, I was always planning to give it a go. I think that's the key there, good word of mouth, it's one of the greatest marketing tools out there.


I agree with you on the word of mouth marketing, which is why this re-launch is terrible for them, regardless of the excuses/reasons.
#10 Sep 02 2013 at 9:01 PM Rating: Good
Well, as a company you have to take risk vs reward into account. If it flopped a second time after flopping the first, as a business I would want to minimize my losses. Also keep in mind that the dev team isn't fully to blame here -- their budget is approved by a board of directors who are only there for their own financial interests. Not our interests at all.
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#11 Sep 02 2013 at 9:06 PM Rating: Good
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chovexani wrote:
blowfin wrote:
To be honest I believe the official line, they simply didn't expect the amount of sales.


So basically they felt they would only be marginally successful and planned accordingly. Did they not even believe in their own product? Why even bother with that mentality?

I think this massively successful franchise has been going on for almost 26 years now? Let's then look at their rough pre-order numbers, along with the fact that it's their JOB to plan for these things with a relative level of proficiency.

They have already had one go at launching this game in 2010 (which led to epic failure), and a long running MMO prior to that so they are not strangers to this business.


Gee, could it possibly be the fact that 1.0 was the most colossal flop in SE history? No, that certainly wouldn't have anything to do with why the company wouldn't divert extra resources to the relaunch...

Yes, they grossly underestimated the number of people that would be playing. And yes, it really does stink that not everyone can get on currently. However, they are working feverishly to fix the situation, and have a 10 hour maintenance tomorrow to alleviate the issue. They are clearly trying to right the ship as quickly as they possibly can, and while I'm incredibly frustrated at not being able to login whenever I want, I'm also incredibly encourage by their responses and attempts to fix the issue. If you have any patience in you, I ask that you use it in this instance, and give them a chance to fix the problems.

Edited, Sep 2nd 2013 11:07pm by BartelX
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#12 Sep 02 2013 at 9:16 PM Rating: Good
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Umm,

The article goes on to say that when you can play, the game is actually rather good.

The server issues wont last forever, but the games quality will keep people playing.

(I keep telling myself this because the server issues really have taken the jam out of my donut).
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#13 Sep 02 2013 at 9:18 PM Rating: Decent
BartelX wrote:
chovexani wrote:
So basically they felt they would only be marginally successful and planned accordingly. Did they not even believe in their own product? Why even bother with that mentality?


Gee, could it possibly be the fact that 1.0 was the most colossal flop in SE history? No, that certainly wouldn't have anything to do with why the company wouldn't divert extra resources to the relaunch...


darexius2010, Goblin in Disguise wrote:
Well, as a company you have to take risk vs reward into account. If it flopped a second time after flopping the first, as a business I would want to minimize my losses. Also keep in mind that the dev team isn't fully to blame here -- their budget is approved by a board of directors who are only there for their own financial interests. Not our interests at all.


I wasn't literally asking those questions they were just to illustrate the point. I understand "how" those things happen, it doesn't make them correct. Again, if the higher ups did not have faith in this then DON'T DO IT. Nothing cripples a company starting up by NOT giving them the adequate funding they needed and were promised, or even worse strangling them over time by just giving them enough capital to get to the next stop, so they can never plan or grow effectively and trip over their own feet like they are doing right now. Since you both seem to have business acumen, you should know these things happen ALL THE TIME.

BartelX wrote:
Yes, they grossly underestimated the number of people that would be playing. And yes, it really does stink that not everyone can get on currently. If you have any patience in you, I ask that you use it in this instance, and give them a chance to fix the problems.


I personally am being patient (the fact I will try to login for hours each day since Early Maintenance Access is a testament to patience with these guys hah), but we are allowed to discuss how things that affect us are being handled aren't we? That and some reasonable venting is all people are doing here.



Edited, Sep 2nd 2013 11:20pm by chovexani
#14 Sep 02 2013 at 9:24 PM Rating: Excellent
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HallieXIV wrote:
Umm,

The article goes on to say that when you can play, the game is actually rather good.

The server issues wont last forever, but the games quality will keep people playing.

(I keep telling myself this because the server issues really have taken the jam out of my donut).


"Who took the jam outta your doughnut?"

"You took the f***ing jam outta my doughnut, Tommy. You did!"

#15 Sep 02 2013 at 9:27 PM Rating: Good
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Seems kind of stupid to rate a launch and ignore the actual game and focus on the fact that its too **** popular and difficult to get in.

Its certainly not a smooth launch. But the fact that the game is polished and bug free weighs heavy on the launch being a non-disaster.

MMOs that have actual disaster launches take years to recover...mostly due to the actual game being the mess...though some have log in issue and the game is a hot mess.

Compare this launch to AOC. AOC had connection issues, server crashes ect. It was a pain to get on. but also....ALSO...no content after level 20 (surprise) and there were just a whole host of bugs and issues in the game. Took the game a year and a half to get to a good state and by then few played.

This game on the other hand...had serious connection issues...once they fix that, and the fix is easy (unfortunately not instant though)...once they fix the capacity issue...the game itself is great. Most will have forgotten that it took an hour to connect to a server and focus on the actual game, which is good.

Forgive me though. I realize that for many of you this is your first mmorpg ever and this might seem like the end of the world....well I assume based on your attitude about this issue at least.

But moving forward. This is a common issue for mmos, especially good mmorpgs that people want to play. In the future, if this games launch made you angry. Do yourself a favor and give any new game you intend to buy a good week to marinate. Will save you that "end of the world is near" feeling that seems to be expressed in forums posts. Hey then you might get lucky and decide a game isn't worth buying...its win win.

If you are ok with possible issues, then you probably are not raging over the minor issues this game is having.
#16 Sep 02 2013 at 9:44 PM Rating: Good
HallieXIV wrote:
Umm,

(I keep telling myself this because the server issues really have taken the jam out of my donut).


Haha, I'm totally stealing this.
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#17 Sep 02 2013 at 9:48 PM Rating: Good
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Killua125 wrote:
"You'd think the company that sent out a press release back in July boasting its game had over a million beta registrations would have prepared for a similar number of actual players, instead of letting this bullsh*t happen."

I couldn't agree more.

http://kotaku.com/okay-yeah-final-fantasy-xivs-relaunch-is-a-disaster-1237985246


Media sites? You don't even have 2 sites. And he didn't exactly slam the relaunch. He said "From an unfinished mess that no one wanted to play to a highly-polished gem that nobody can access in just under three years. Way to relaunch, Square Enix," and went on to say that the login situation was frustrating because it's a good game people should be playing, not because the whole thing sucks, as per your opinion for the past half year.

So far reviewers have been positive about the game:

4.3 / 5 - Cheat Code
4 / 5 - Gameblog (french site)
#18 Sep 02 2013 at 10:01 PM Rating: Good
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Killua125 wrote:
"You'd think the company that sent out a press release back in July boasting its game had over a million beta registrations would have prepared for a similar number of actual players, instead of letting this bullsh*t happen."

I couldn't agree more.

http://kotaku.com/okay-yeah-final-fantasy-xivs-relaunch-is-a-disaster-1237985246

Edited, Sep 2nd 2013 10:10pm by Killua125

Edited, Sep 2nd 2013 10:10pm by Killua125


This is just one of the multitude of reasons that there is a fine line between media and media professionals.
#19 Sep 02 2013 at 10:09 PM Rating: Decent
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Transmigration the Charming wrote:
HallieXIV wrote:
Umm,

(I keep telling myself this because the server issues really have taken the jam out of my donut).


Haha, I'm totally stealing this.


Feel free - I stole it myself :-)
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#20 Sep 02 2013 at 11:07 PM Rating: Excellent
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I must be the luckiest person in the world, but I've gotten on past the 1017 error all 3 times I tried in the past week. It took about an average of 20-30 minutes to eventually get on.

I think a lot of the rage is by people who only want to play this game. And since its the only thing they can do and can't it just magnifies their anger.

As far as the article is concerned, yes the launch was a pretty big ***** up but SE should hopefully be close in finding a solution this week.

It also looks as though they're extending the "free trial."

And most importantly the game on the other side is very solid.

SE is not going to let this game fail. And in a couple of months when this all dies down the haters will either leave or forget that they were haters in the first place and just enjoy the game. Like I said in another post, gamer's attention spans in matters like these are short and easily quelled when you give them what they want.

#21 Sep 02 2013 at 11:26 PM Rating: Good
blowfin wrote:
He's stated the main forums are raging.


It sucks because anyone not familiar with that particular forum will see it as a bad thing. Anyone who has followed the game for more than 2 weeks will just LOL.

Killua125 wrote:
He does make a good point though. They boasted about breaking records with their beta participation.

Why were they apparently so blindsided by sales then? They pretty much knew the level of interest.


In regard to this "Over 1 million beta registrations": How many people here applied for the beta with more than 1 email address? How many people in all of the game do you think did the same thing? I myself used 3 different emails after I didn't get into phase 1. It's a twist on the numbers and I'm sure they knew it. They used it for marketing, then took a liberal chunk out of that number to estimate the true numbers. They obviously guessed wrong, but don't think they saw 1 million beta registrations and thought they could just budget for a lower amount, all willy-nilly.

chovexani wrote:
So basically they felt they would only be marginally successful and planned accordingly. Did they not even believe in their own product? Why even bother with that mentality?

^
darexius2010, Goblin in Disguise wrote:
Well, as a company you have to take risk vs reward into account. If it flopped a second time after flopping the first, as a business I would want to minimize my losses. Also keep in mind that the dev team isn't fully to blame here -- their budget is approved by a board of directors who are only there for their own financial interests. Not our interests at all.


Edited, Sep 3rd 2013 1:27am by IKickYoDog
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#22 Sep 02 2013 at 11:27 PM Rating: Good
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Killua125 wrote:
"You'd think the company that sent out a press release back in July boasting its game had over a million beta registrations would have prepared for a similar number of actual players, instead of letting this bullsh*t happen."

I couldn't agree more.

http://kotaku.com/okay-yeah-final-fantasy-xivs-relaunch-is-a-disaster-1237985246

I was having a hard time believing that there were over a million beta registrations. And then I remembered reading various posts by people saying that they had registered for the beta on multiple emails to improve the chances that they would be able to get a beta key.

I wouldn't be surprised if SE had assumed some percentage of those beta registerations were duplicates, and used a reduced figure to base their server needs while at the same time using the raw number to toot their own horn in a press release. That sounds very much like something a business would do.
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#23 Sep 02 2013 at 11:31 PM Rating: Good
svlyons wrote:
Killua125 wrote:
"You'd think the company that sent out a press release back in July boasting its game had over a million beta registrations would have prepared for a similar number of actual players, instead of letting this bullsh*t happen."

I couldn't agree more.

http://kotaku.com/okay-yeah-final-fantasy-xivs-relaunch-is-a-disaster-1237985246

I was having a hard time believing that there were over a million beta registrations. And then I remembered reading various posts by people saying that they had registered for the beta on multiple emails to improve the chances that they would be able to get a beta key.

I wouldn't be surprised if SE had assumed some percentage of those beta registerations were duplicates, and used a reduced figure to base their server needs while at the same time using the raw number to toot their own horn in a press release. That sounds very much like something a business would do.


We posted the same thing at the same time Smiley: lol
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#24WasteOfSpace, Posted: Sep 02 2013 at 11:40 PM, Rating: Sub-Default, (Expand Post) Nor the fact there's a horde of white knights on there ready to fall on their swords for the game and Yoshi-P.
#25 Sep 02 2013 at 11:56 PM Rating: Excellent
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WasteOfSpace wrote:
blowfin wrote:

He's stated the main forums are raging. He doesn't mention the average maturity level of the official forums.

Edited, Sep 3rd 2013 2:07am by blowfin


Nor the fact there's a horde of white knights on there ready to fall on their swords for the game and Yoshi-P.

I love going over there and smacking the hornets nest once in awhile to kill some time when I can't login. I can't be the only one that does it.


Trolling the official forums has been a past time of many people since they opened back in the days of FFXI. So was annoying Rog, but that's another story.
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#26 Sep 03 2013 at 1:43 AM Rating: Good
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HallieXIV wrote:
Umm,

The article goes on to say that when you can play, the game is actually rather good.

The server issues wont last forever, but the games quality will keep people playing.


This is it. Launch issues aside.. is that really gonna keep people away from playing what is becoming known as one of the best MMORPG games released in 10 years? If your answer it yes, then you are a fool. A fool I say!
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