In many cases asking the customer to reboot everything when you know full well the issue is server-side and will resolve itself shortly, is just to give the customer something to do instead of just waiting it out, and make them feel like they're in control of the situation
However, we should make a 100 step process for everyone that has the 3102 issue that takes an hour to complete. Add some flowchart processes that they have to come back and repeat in the case of a null fix. Hahaha. I'm ok with this issue, just a little sad that it's been a struggle on such a great game.