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Owwies! Sony offering refunds on FFXIV PSN PurchasesFollow

#1 Sep 05 2013 at 7:38 AM Rating: Decent
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Sony refunds Final Fantasy XIV customers as servers remain unstable
September 5, 2013 4:36AM PDT

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Martin Gaston
By Martin Gaston, News Editor

Game director Naoki Yoshida explains FFXIV's server problems, as Sony refunds customers who purchased the game through PSN.

The bungled relaunch of Final Fantasy XIV Online: A Realm Reborn has seen Sony fully refund customers who purchased the PlayStation Network version of the game on August 27 or August 28.

Affected customers will see a full refund to their wallet, the entitlements for the game reset, and the game reappearing in their download list. "We apologise for any inconvenience this may cause and thank you for your patience," says Sony.

The servers for Final Fantasy XIV have been overloaded since the game's relaunch a week ago, leading Square Enix to suspend digital sales in an attempt to balance the heavy load.

Square Enix has repeatedly apologised to users finding it impossible to play the MMO, and game director Naoki Yoshida has taken to the company's forums to explain that he expected far fewer players after FFXIV's first iteration flopped.

"The night following the announcement of our plans to temporarily limit sales of the download version," said Yoshida. "A Realm Reborn recorded upwards of 218,000 concurrent connections. This is in spite of the fact that the peak login times for separate regions around the world arrive at differing intervals. We estimate that without time zone differences, the total number of concurrent connections would number anywhere from 300,000 to 350,000."

"As many of you know, this is the second launch for Final Fantasy XIV--something unprecedented in the MMORPG market. Considering the outcome of our first launch, our sales estimates for this one were decidedly conservative, as we believed that there would be a more gradual rise in users over the opening weeks and months."

"Instead, to our pleasant surprise, we experienced tremendous support from a great number of players who were eager to get into the game from day one. To ensure that these players, once logged in, were able to play in a stable environment, we were required to implement login restrictions which kept server population near maximum capacity without exceeding those numbers."

"The fact that we had to implement these restrictions is a direct result of my inaccurate sales and login estimates, and as producer, I must accept complete responsibility for this misstep. Each and every player who has been affected has my deepest apologies."

Yoshida added that each World server in FFXIV can handle a maximum of 5000 concurrent connections, and that a higher amount of players leads to server crashes and errors. Square Enix has chosen to limit logins to give the servers room to breathe, and Yoshida says that the team is monitoring the Worlds "24 hours a day" in an attempt to strike the right balance.

Logins are more likely to be restricted between 21:00 and 00:00, Yoshida added, which is the peak login time for the game.

Earlier this week Square Enix offered an additional seven days of free play time as compensation for customers affected by the outages.

http://uk.gamespot.com/news/sony-refunds-final-fantasy-xiv-customers-as-servers-remain-unstable-6414087

This seems rather unfortunate..
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#2 Sep 05 2013 at 7:40 AM Rating: Excellent
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Take note that you're only getting a refund if you decide you dont want to play the game anymore due to this.

It's not like they're just going to hand everyone $30 and tell them to enjoy the game as well.
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#3 Sep 05 2013 at 7:51 AM Rating: Excellent
Going by the number of people still bum rushing the servers doesn't seem like too many people are going this route. Would be interesting to see actual numbers.

Edited, Sep 5th 2013 6:52am by SkinwalkerAsura
#4 Sep 05 2013 at 7:54 AM Rating: Decent
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Odd, I've been enjoying the game thoroughly. Sure htey had a rocky start, and were under more criticism since it was a relaunch. However there's been a significant increase in players over what was expected, and they had it turned around and *mostly* fixed inside of a week. Open beta/stress test/phase 4 knocked them off their feet, and they couldn't believe it. But they made adjustments, added servers and hardware and worked to optimize. Then early access and launch hit, and it was even way more than beta. It exceded their expectations in every way.

They've been working around hte clock to get it straitened out, and they're just about there, too. They can only move so fast, things take time. You can't just throw a server into a room, it has to be bought, shipped, install configured, added to the master list, tested, and put online. That takes a week at minimum. And they didn't just buy 1 server. They bought about 200, plus misc hardware to optimize the sql tables. They had to receive all that hardware and configure it. Back when I was working in IT I had to build 130 desktop machines, including software imaging, it takes time. The fact that they did it that fast blows my mind.
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#5 Sep 05 2013 at 8:06 AM Rating: Decent
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SkinwalkerAsura wrote:
Going by the number of people still bum rushing the servers doesn't seem like too many people are going this route. Would be interesting to see actual numbers.

Edited, Sep 5th 2013 6:52am by SkinwalkerAsura

Yup. The timing seems funny to me as well, considering a major patch and maintenance was just carried out.
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#6 Sep 05 2013 at 8:32 AM Rating: Good
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Means nothing unless we know how many refunds per how many are still subscribed. Sucks for those guys, the game is fun and now I have no problems logging in.
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#7 Sep 05 2013 at 8:35 AM Rating: Decent
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reptiletim wrote:
Means nothing unless we know how many refunds per how many are still subscribed. Sucks for those guys, the game is fun and now I have no problems logging in.

My guess is, not many. I have another article to post and it is singing a VERY different tune about the current state of Eorzea!
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#8 Sep 05 2013 at 8:45 AM Rating: Excellent
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SE: Problems all solved people
Sony: Hey now that everything is good, I remember hearing people wanted a refund...sounds reasonable

#9 Sep 05 2013 at 8:51 AM Rating: Default
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It's probably all the casuals demanding their money back, their attention span is short, they won't want to wait.
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#10 Sep 05 2013 at 9:25 AM Rating: Excellent
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Skaditoo wrote:
It's probably all the casuals demanding their money back, their attention span is short, they won't want to wait.


As a casual I can honestly say... Oh look, something shiny. WHEEEEEE!!!!
#11 Sep 05 2013 at 9:39 AM Rating: Decent
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This is old news. They said at launch this was going to happen.. People had issues with the d/l and getting their codes to work so Sony was going to have to refund the money so people could re-buy the game to fix the issue.
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#12 Sep 05 2013 at 10:25 AM Rating: Good
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KojiroSoma wrote:
Take note that you're only getting a refund if you decide you dont want to play the game anymore due to this.

It's not like they're just going to hand everyone $30 and tell them to enjoy the game as well.


Since that's what they already did with the messed up preorder on the first 3 days it was available on PSN, yeah it's entirely possible that they will refund AND give a free copy of the game. I am currently enjoying my free PS3 copy with my 39.99 back in the PSN wallet.
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