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Problem Occured While Updating..Follow

#1 Sep 07 2013 at 7:17 AM Rating: Decent
10 posts
The thread title says it all.

I went through **** trying to track down a copy of this game over the past two weeks. Finally I managed to get a hold of a copy. Imagine my chagrin when I go to update my client with all the patches they've pushed out already and finding that I'm unable to do so. Basically I get to about 1.4 gigs of the download then it spits out this particular error:

A problem occured while updating
Please restart FFXIV (Beta Version)
[11006][2064][20643]

I've tried everything I can think of. I've turned off all virus protection and firewalls, killed my startup list, ran as administrator, installed all windows updates. Nothing, still refuses to get past this point. I could really use some help here.
#2 Sep 07 2013 at 8:26 PM Rating: Decent
10 posts
Anyone?
#3 Sep 07 2013 at 8:36 PM Rating: Good
TwilightPhoenix wrote:

Please restart FFXIV (Beta Version)
[11006][2064][20643]



Ya where'd ya get your "copy"? Unless your updating the open beta phase 4 client, it won't update.
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Drulian Griggory - Meneldor. Member of There Is No Fifth Star


#4 Sep 07 2013 at 9:25 PM Rating: Decent
10 posts
I got my "copy" legally through GameStop if you're implying I pirated it.
#5 Sep 07 2013 at 9:27 PM Rating: Good
Then why is it a "beta" copy? Were you in one of the beta phases? If so, uninstall it and reinstall using your new copy.
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Drulian Griggory - Meneldor. Member of There Is No Fifth Star


#6 Sep 07 2013 at 9:31 PM Rating: Decent
10 posts
I have no idea what it's labeled beta, it certainly isn't. This is a legit retail, physical disc copy of the game. I wasn't involved in the beta, this is the first time it has been on my system.
#7 Sep 07 2013 at 9:37 PM Rating: Decent
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TwilightPhoenix wrote:
I have no idea what it's labeled beta, it certainly isn't. This is a legit retail, physical disc copy of the game. I wasn't involved in the beta, this is the first time it has been on my system.



so yah... my wife and I both had this issue. First, the beta message is because there isn't an update yet to the launcher, they just missed the text.

Second, see here: http://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=67515&ret=main

There's several reasons it could happen, try to figure out what your reason is.

Happy Gaming!
-J
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#8 Sep 07 2013 at 10:21 PM Rating: Decent
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There's no firmware updates I can make.
#9 Sep 08 2013 at 6:53 AM Rating: Good
TwilightPhoenix wrote:
There's no firmware updates I can make.


http://na.finalfantasyxiv.com/lodestone/topics/detail/607fcd5b2c7eca6ff3e9e9b097d1f1fdcc37b4db

Download it from there and install it, I've done it 4x's from that link and never once gotten an error code.
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Drulian Griggory - Meneldor. Member of There Is No Fifth Star


#10 Sep 08 2013 at 11:08 AM Rating: Decent
10 posts
Thanks, Drulian. It's worth a shot, banging my head over this for two days now and it's getting me no where. I'll try this link. Do you still need to patch after or is this a current build?

EDIT: No good, it gave me the error in exactly the same spot.

Edited, Sep 8th 2013 1:19pm by TwilightPhoenix

Edited, Sep 8th 2013 3:20pm by TwilightPhoenix
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