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Can one of you guys in TKC <ZAM> do me a flavor?Follow

#1 Sep 11 2013 at 12:03 PM Rating: Good
I logged out at around 2am this morning and went to sleep. Trying to log in and it says I'm logged in already (3102). Can one of you respond to this post and let me know if I'm actually online and where? I'm just making sure it's an error and that my account wasn't compromised or something.

Thanks guys!
-Lucia
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#2 Sep 11 2013 at 12:07 PM Rating: Good
Well it seems I've been hacked. There is a new character on Balmung in my character list named Lambert Goodetrt. I didn't make him!

Why isn't there a number I can call to get them to log this guy out?

Edited, Sep 11th 2013 2:13pm by Transmigration
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#3 Sep 11 2013 at 12:25 PM Rating: Decent
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That sucks, hope it gets fixed soon.

Any idea how it happened? Did you give your login info to anyone? Logged in to anything weird?

I really hope they didnt simply hack into the Lodestone again...
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#4 Sep 11 2013 at 12:25 PM Rating: Good
To be safe please make sure I have no access to the GC at this time. Contact Bartel if possible.
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#5 Sep 11 2013 at 12:27 PM Rating: Excellent
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That does suck. Hopefully Square Enix's customer support replies faster to hacking issues. I sent my ticket (about an unrelated issue) over a week ago.

Edited, Sep 11th 2013 2:27pm by LucasNox
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#6 Sep 11 2013 at 12:27 PM Rating: Good
KojiroSoma wrote:
That sucks, hope it gets fixed soon.

Any idea how it happened? Did you give your login info to anyone? Logged in to anything weird?

I really hope they didnt simply hack into the Lodestone again...


I've never logged in from another device other than my own PC.
No one knows my account information.
The only programs I have on my PC are WoW and ARR.
The only websites I access on this PC are ZAM, my e-mail, and my350z.com (lol).
I do not type my PW out, it's copy pasted.
I regularly sweep for malicious programs and keyloggers.

The last time I got an account compromised was about 5 years ago, so I'm not sure how it happened.
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#7 Sep 11 2013 at 12:34 PM Rating: Excellent
LucasNox wrote:
That does suck. Hopefully Square Enix's customer support replies faster to hacking issues. I sent my ticket (about an unrelated issue) over a week ago.

Edited, Sep 11th 2013 2:27pm by LucasNox


Doubt it. I probably won't be able to log in for a few days. Then even after submitting tickets regarding what I suspect, SE will still overlook that and ban my account without taking any information in to consideration. Then for another week I'll be attempting to contact them to reactive it. They'll treat me like a criminal during that time, then following a catch up period during which they'll realize I already took all the steps necessary, they'll apologize and give me my account back with no money and no characters to play on. 2 weeks later I'll have my character restored with nothing on but a subligar and that is how this story will end.

It's terrible that there is no number to call. When my WoW account was compromised many years ago, I called Blizzard and within 2 hours everything was fixed.

Edited, Sep 11th 2013 2:38pm by Transmigration
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#8 Sep 11 2013 at 12:39 PM Rating: Excellent
That blows man, sorry Smiley: frown I'm going home and changing mine and my girlfriend's passwords. Do you by chance use the one time password? I use it on my account because I log in on two different PCs but my GF doesn't. Think I'm getting her one now.
#9 Sep 11 2013 at 12:43 PM Rating: Good
Well I got a security token with my CE Box Set, but due to another SE blunder I couldn't use my reg code from that set for my current account from 1.0. I may look in to activating just the token from the box set to work with my current account after all this is said and done.
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#10 Sep 11 2013 at 12:44 PM Rating: Excellent
I use the android app, been good so far. At any rate, good luck Smiley: nod
#11 Sep 11 2013 at 12:45 PM Rating: Good
Thanks Shin.
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#12 Sep 11 2013 at 12:48 PM Rating: Excellent
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Transmigration the Charming wrote:
I logged out at around 2am this morning and went to sleep. Trying to log in and it says I'm logged in already (3102). Can one of you respond to this post and let me know if I'm actually online and where? I'm just making sure it's an error and that my account wasn't compromised or something.

Thanks guys!
-Lucia


Lucia, check the Lodestone. It does give some online status. That e-mail from SE the other day recommended that the passwords be unique to FFXIV and not the same as other accounts (Wow, etc.). If your p/w was the same as the others it may have been accessed that way. I'm really sorry about your situation and I hope that you have put in a ticket to get it addressed ASAP before they think that this is you.
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#13 Sep 11 2013 at 12:54 PM Rating: Good
Yeah I've submitted a ticket regarding the new character that popped up and the situation. I also filled out the compromised account restoration form in advance. I also just activated my security token, which I should have done immediately. I thought it would only work with the reg code from the box set I couldn't use with my current account -_-.

If only this *******'s PC would freeze or his internet would cut for a moment, then he wouldn't be able to log back in.
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#14 Sep 11 2013 at 1:13 PM Rating: Good
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Transmigration the Charming wrote:
LucasNox wrote:
That does suck. Hopefully Square Enix's customer support replies faster to hacking issues. I sent my ticket (about an unrelated issue) over a week ago.

Edited, Sep 11th 2013 2:27pm by LucasNox


Doubt it. I probably won't be able to log in for a few days. Then even after submitting tickets regarding what I suspect, SE will still overlook that and ban my account without taking any information in to consideration. Then for another week I'll be attempting to contact them to reactive it. They'll treat me like a criminal during that time, then following a catch up period during which they'll realize I already took all the steps necessary, they'll apologize and give me my account back with no money and no characters to play on. 2 weeks later I'll have my character restored with nothing on but a subligar and that is how this story will end.

It's terrible that there is no number to call. When my WoW account was compromised many years ago, I called Blizzard and within 2 hours everything was fixed.

Edited, Sep 11th 2013 2:38pm by Transmigration



I havent had any interaction with SE on a customer support level but I can tell you if what you describe is what actually happens that has got to be one of the worst companies ever for customer service. Good luck with your account.
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#15 Sep 11 2013 at 1:17 PM Rating: Good
I haven't even gotten an automated "we received your ticket" e-mail for anything yet. I'm just going to go on with my life for the next couple days and put this in the back of my mind. It'll sort itself out. I don't have time to sit here and refresh things and search for phantom phone numbers.

Have fun in Eorzea guys! Hopefully I'll see you soon! Let the folks in the GC know why I'm not around if you can, thanks :D

Edited, Sep 11th 2013 3:17pm by Transmigration
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#16 Sep 11 2013 at 1:21 PM Rating: Good
*UPDATE* My account is now suspended!

lol
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#17 Sep 11 2013 at 1:23 PM Rating: Excellent
Transmigration the Charming wrote:
*UPDATE* My account is now suspended!

lol


Maybe that's a good sign that things will be resolved quickly?
#18 Sep 11 2013 at 1:43 PM Rating: Good
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Transmigration the Charming wrote:
*UPDATE* My account is now suspended!

lol


Hopefully that's just because it's the first step in the compromised account procedure and not because they did something cheaty with it and got it banned.

Still, at least no FURTHER damage can be done.
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#19 Sep 11 2013 at 1:44 PM Rating: Excellent
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That's pretty normal for them to suspend the account while they investigate. The hacker will get cut off from selling and transferring your stuff.
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#20 Sep 11 2013 at 2:08 PM Rating: Good
LucasNox wrote:
That's pretty normal for them to suspend the account while they investigate. The hacker will get cut off from selling and transferring your stuff.


Lol it was a ****** account to hack really. I only had like 36k from selling silver quest rewards haha. Whoever it was didn't get anything worthy of their time.
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#21 Sep 11 2013 at 3:13 PM Rating: Good
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Transmigration the Charming wrote:
LucasNox wrote:
That's pretty normal for them to suspend the account while they investigate. The hacker will get cut off from selling and transferring your stuff.

Lol it was a sh*tty account to hack really. I only had like 36k from selling silver quest rewards haha. Whoever it was didn't get anything worthy of their time.

It would be interesting to find out if they used your character to spam /shout with gil selling website info. Once you do get your account back, you may find that you've been blisted by players on your server.
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#22 Sep 11 2013 at 3:20 PM Rating: Good
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My app for iOS works great... My old char on XI was compromised back when... Feel your pain...
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#23Anthony11420, Posted: Sep 11 2013 at 3:28 PM, Rating: Sub-Default, (Expand Post) I've never been hacked since i played XI in 2004 till recently. I always stay clear of gil selling hack sites. And i've been safe.
#24 Sep 11 2013 at 3:44 PM Rating: Excellent
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Lucia when you get back on i can make you some new rings, chokers and bracelets to get you back outfitted.
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#25 Sep 11 2013 at 4:10 PM Rating: Excellent
Anthony11420 wrote:
I've never been hacked since i played XI in 2004 till recently. I always stay clear of gil selling hack sites. And i've been safe.

I don't use them either. If you're implying I do, then ***** you too buddy.

Valkayree wrote:
Lucia when you get back on i can make you some new rings, chokers and bracelets to get you back outfitted.

Thanks Valk, we'll see what I lost. According to the lodestone, it seems I still have all my gear. Though, I have no idea how often it updates.
http://na.finalfantasyxiv.com/lodestone/character/2809438/

*My first ticket involving this was sent around 5 hours ago and I haven't even received an automated response. They didn't even send me an e-mail letting me know my account was suspended. Their customer service really sucks. I do hope they get on par with other MMO providers at some point. They make plenty of money to pay people minimum wage to answer a phone or send an email.

Does anyone even know the customer support phone #? Or have a link to the live chat help? They don't even list it as an option anymore. All they give me are email forms to fill out. This is ridiculous.

Edited, Sep 11th 2013 6:21pm by Transmigration
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#26 Sep 11 2013 at 6:21 PM Rating: Excellent
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http://na.finalfantasyxiv.com/lodestone/news/detail/7360774bfa00f42c1264a0d58b41eaefc2aeef7b

If you get your account back I'll donate something to get you back on your feet.

Good Luck!
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