Forum Settings
       
Reply To Thread

Security TokenFollow

#1 Sep 17 2013 at 11:01 AM Rating: Decent
Scholar
Avatar
*
58 posts
I am sorry to create a thread if this has been answered already. How do I get a token removed from my SE account if I no longer have it? For now I do the regular user and password but the other day I noticed the software token is not an option if a physical token is still registered. Any help would be appreciated.
#2 Sep 17 2013 at 11:02 AM Rating: Good
***
3,436 posts
This is what's stopping me from getting a security token immediately.. because the answer is going to be "call Square-Enix."

Also: abandon all hope, ye who enter here.

All I can say is good luck.
____________________________
svlyons wrote:
If random outcomes aren't acceptable to you, then don't play with random people.
#3 Sep 17 2013 at 11:04 AM Rating: Decent
Avatar
**
392 posts
you have to unregister the key fob link to your account, which i'm pretty sure you need to fob and the number it generates to do so. if you do not have it, i would suggest calling SE support and asking them. sorry.
____________________________
"You are what you are on paper."
-
Avirex Idyll - Faerie Server
#4 Sep 17 2013 at 11:08 AM Rating: Decent
Scholar
Avatar
*
58 posts
Thanks! I will call SE when I get a chance.
#5 Sep 17 2013 at 11:15 AM Rating: Excellent
***
1,622 posts
Archmage Callinon wrote:
This is what's stopping me from getting a security token immediately.. because the answer is going to be "call Square-Enix."

Also: abandon all hope, ye who enter here.

All I can say is good luck.


SE's questionable skills at account managing made me afraid to register one too, but I decided to go for it anyway. When you register the software app, you are given an emergency password to remove the token, in case you lose your phone. So, as long as you don't lose that too, you should be fine. If it works.
____________________________

Nuit Midril - White Mage/Scholar on Ultros
Nuit the Insane! - Retired Druid on Sentinels.
Ombre - Retired Dragoon/bard on Phoenix.
#6 Sep 17 2013 at 11:24 AM Rating: Good
Scholar
***
2,426 posts
Archmage Callinon wrote:
This is what's stopping me from getting a security token immediately.. because the answer is going to be "call Square-Enix."

Also: abandon all hope, ye who enter here.

All I can say is good luck.


i had to do this once before, it was surprisingly painless. i can't remember if i had to call or use chat but i remember it wasn't much hassle.
____________________________
monk
dragoon

#7 Sep 17 2013 at 12:23 PM Rating: Excellent
PhoenixOmbre wrote:
Archmage Callinon wrote:
This is what's stopping me from getting a security token immediately.. because the answer is going to be "call Square-Enix."

Also: abandon all hope, ye who enter here.

All I can say is good luck.


SE's questionable skills at account managing made me afraid to register one too, but I decided to go for it anyway. When you register the software app, you are given an emergency password to remove the token, in case you lose your phone. So, as long as you don't lose that too, you should be fine. If it works.


Not sure if the password works, but to remove the phone one was painless, did it yesterday myself when my new fob showed up. Enter the S/N and the normal 1 time passcode.
____________________________
Drulian Griggory - Meneldor. Member of There Is No Fifth Star


#8 Sep 18 2013 at 8:10 AM Rating: Good
**
773 posts
Quote:

Not sure if the password works, but to remove the phone one was painless, did it yesterday myself when my new fob showed up. Enter the S/N and the normal 1 time passcode.


My smartphone died recently and it was a simple matter to use the emergency password to remove the app from my account, Seems for once SE has a somewhat easier procedure than Blizzard for dealing with lost tokens
____________________________
"We apologize for the inconvenience"
- SE Cruciatus Curse




Reply To Thread

Colors Smileys Quote OriginalQuote Checked Help

 

Recent Visitors: 84 All times are in CST
FilthMcNasty, Anonymous Guests (83)