The developers have been making themselves quite visible recently. Another interview is up on PCGamer, with Final Fantasy XIV Producer Hiromichi Tanaka and Global Online Producer Sage Sundi. This dynamic duo has been busy apologizing for the rocky start while promoting all the great additions to come before year's end.
Tanaka and Sundi reflect on the game's release, once again attributing the poor launch to a issue of priorities -- the developers focused on debugging during the beta and meant to implement user requests at a later date. However, they assure us that the opinions and suggestions of users are still important and future updates will be dedicated to using this feedback to build a better gaming experience.