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Unable to connect to NA/EU servers. just me or??Follow

#27 Aug 24 2013 at 3:20 PM Rating: Decent
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131 posts
Character list is back, still not connecting to cactuar.
#28 Aug 24 2013 at 3:21 PM Rating: Excellent
Yeah I was just doing a dungeon near Limsa... fortunately, I got hands and a blade for my GLD before the mass DC!
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Thayos Redblade
Jormungandr
Hyperion
#29 Aug 24 2013 at 3:22 PM Rating: Good
Worst. Title. Ever!
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17,302 posts
I'm on Ultros and didn't disconnect at all during the maintenance, and just now was able to enter an instance without issue...

So the servers weren't shut down, they just kicked everyone off and let me play :)
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Can't sleep, clown will eat me.
#30 Aug 24 2013 at 3:22 PM Rating: Decent
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53 posts
They say Gilgamesh is up now. But the connection is lost every time I try to join it. :(
#31 Aug 24 2013 at 3:23 PM Rating: Decent
gonna mow the lawn and try after
#32 Aug 24 2013 at 3:26 PM Rating: Excellent
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311 posts
Well, suppose all we can do now is wait a bit.

They already said they planned on doing maintenance soon anywho.
#33 Aug 24 2013 at 3:26 PM Rating: Good
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94 posts
From the forums:

Quote:
[NA] Regarding the Instance-Related Issues (Aug. 24): Follow-up 2
The following is the current situation regarding the issue wherein players are unable to access instances.

After investigating the issue, we have identified that the following issues are currently occurring.

- Regarding the server in charge of connecting players to the instances.
We have confirmed an issue with the server in charge of connecting players to the instances. An overload on the servers caused a significant drop in performance. Therefore, we are currently making preparations to further optimizing the server. We currently estimate the operation to take about 30 minutes.

Fortunately, this process can be done without any sort of maintenance. We will be able to verify the performance of the server immediately after the optimization process is completed.

- Regarding the error 90000
We have confirmed an issue with the character data for certain players. These players currently will receive the error 90000 and not be able to access any instances.

We have been able to identify the cause of the issue, but the issue will require maintenance to address.

We plan on conducting emergency maintenance as soon as we complete the optimization process stated above.

We are currently concentrating all of our efforts to address this issue, so we appreciate your continued patience while we work to address this matter.

We sincerely apologize for any inconvenience this may cause.
#34 Aug 24 2013 at 3:40 PM Rating: Excellent
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311 posts
Imnotded wrote:
From the forums:

Quote:
[NA] Regarding the Instance-Related Issues (Aug. 24): Follow-up 2
The following is the current situation regarding the issue wherein players are unable to access instances.

After investigating the issue, we have identified that the following issues are currently occurring.

- Regarding the server in charge of connecting players to the instances.
We have confirmed an issue with the server in charge of connecting players to the instances. An overload on the servers caused a significant drop in performance. Therefore, we are currently making preparations to further optimizing the server. We currently estimate the operation to take about 30 minutes.

Fortunately, this process can be done without any sort of maintenance. We will be able to verify the performance of the server immediately after the optimization process is completed.

- Regarding the error 90000
We have confirmed an issue with the character data for certain players. These players currently will receive the error 90000 and not be able to access any instances.

We have been able to identify the cause of the issue, but the issue will require maintenance to address.

We plan on conducting emergency maintenance as soon as we complete the optimization process stated above.

We are currently concentrating all of our efforts to address this issue, so we appreciate your continued patience while we work to address this matter.

We sincerely apologize for any inconvenience this may cause.


Thanks for the info, friend. Just what I was looking for.

The time-frame appears to be from 3PM - 5:30PM (PDT) on the maintenance.
#35 Aug 24 2013 at 3:42 PM Rating: Decent
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53 posts
Where'd you get those times from?

Edit: Nevermind, it's up on the news section now.

Edited, Aug 24th 2013 5:44pm by Zeenoff
#36 Aug 24 2013 at 3:44 PM Rating: Excellent
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311 posts
Zeenoff wrote:
Where'd you get those times from?


A friend that's still in-game got the server notification. The in-game notification apparently had the expected downtime attached to it.
#37 Aug 24 2013 at 3:51 PM Rating: Decent
43 posts
Just got back in. Keep trying.
#38 Aug 24 2013 at 4:08 PM Rating: Good
33 posts
Servers just went down for an emergency maintenance - It was looking to run 6:00 pm - 8:30pm est. Hoping this changes as JP servers are up. lol
#39 Aug 24 2013 at 4:56 PM Rating: Good
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405 posts
Ah i rush home from work and can't get in...boooo
#40 Aug 24 2013 at 4:58 PM Rating: Good
Yah sorry about that :( The maintenance today ended after an hour and a half, hopefully this one will end early too.
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