I called the number below. I was told it's a pre auth charge then they put the money back in. You will be charged again at shipping and that charge will stick.
I sent a ticket through the SE website. Here's the response I got:
Edited, May 30th 2013 5:17pm by LebargeX
Regarding your request for account support. Please find your answer below.
Thank you for your contact today.
We apologize, while the product you are referring to is indeed a SQUARE ENIX product, the store that handles those issues has their own support system in place to assist with these types of problems.
To reach the support site for the SQUARE ENIX GAME STORE/E-STORE, please visit http://www.findmyorder.com and log in.
If you require additional assistance with you order please contact Digital River directly via phone at 1-800-598-7450.
Thank you for contacting the SQUARE ENIX Support Center.