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Purchased ProblemFollow

#1 Aug 08 2013 at 10:07 PM Rating: Decent
Hey everyone,

I just purchased a digital copy of FFXI: ARR CE via Square Enix website. I have already confirmed everything and submitted the purchase but so far I haven't gotten any e-mail back from the store stating that I have successfully purchase the item. There wouldn't any FFXIV related e-mail in my inbox.

Did anyone purchase the game via their official store? How long did you wait for the e-mai? D:

Thanks
#2 Aug 09 2013 at 4:30 AM Rating: Good
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618 posts
Did you check in your spam folder?
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#3 Aug 09 2013 at 4:48 AM Rating: Decent
i got mine instantly. I would def check my spam folder :). If not there i would call them so you have no problems when it comes time to actually play :D.
#4 Aug 09 2013 at 5:44 AM Rating: Good
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448 posts
Check your spam folder for an address ending in digitalriver.com (bluehornet.com is another). That is the service SE uses for digital purchases and always hits my gmail spam folder.
#5 Aug 09 2013 at 6:22 AM Rating: Decent
Sadly my junk inbox is empty...

It has been about 12 hours since the purchase and I have no idea whether it is through or not. x_x I visited the SE store invoice page and keyed in the information to find the invoice. It was there, but when I went to Digital River and did the same thing, it said that there is no such order record. :\
#6 Aug 09 2013 at 8:09 AM Rating: Decent
18 posts
Mine did not come from SE, it was from webhelp.v4 with Square-Enix in the subject line. I received mine while i was still on the confirmation page of the store. It just might be best to contact their support to verify your purchase went through. Also, I thought you were given a confirmation number on the page itself as well.
#7 Aug 09 2013 at 8:23 AM Rating: Decent
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155 posts
From: webhelp.v4@digitalriver.com
Subject: Square-Enix, Inc. - Order Confirmation (Order#xxxxxxxxxxx)
#8 Aug 09 2013 at 9:05 AM Rating: Decent
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261 posts
I am in the same boat. Never received an email from SE or digital river. I sent a complaint to SE, still awaiting their response.

I was able to find my invoice on www.findmyorder.com using my email and credit card info. The invoice has a 20 digit key. I don't know if this is used for the early access or to download the game?
#9 Aug 09 2013 at 9:29 AM Rating: Decent
I can't even find my invoice on findmyorder.com lol.
#10 Aug 09 2013 at 9:30 AM Rating: Decent
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155 posts
Then you have it. That's pretty much all that was in the email from SE/Digital River
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