I entered the web chat queue at 150+ three times today and each time after reaching 1 it said no agents available and asked me to send an email. After spending over three hours on the phone I finally managed to speak with somebody. My problem is I have two service accounts under my Square Enix account for Final Fantasy 14. Account One has my phase 4 character, Onion Helm, and Asura Armguards and Account Two has my 1.0 Collector's Edition game code. I want to add my Early Access code to my account but now I have to choose between if I want to keep my phase 4 character or if I want to keep my Collector's Edition items. I asked the service rep to move my items or character so they are on the same account and he replied that it couldn't be done. I asked for a new Collector's Edition code and to just close one of the accounts but they wouldn't do that either.
Is there anything I can do or am I just screwed and forced to buy another Collector's Edition to get the items on my Account One Phase 4 character?