So, suddenly I have no active characters. This is almost the same thing that happened during 1.0. Also, I purchased the collector's edition but it wants me to upgrade to the collector's edition in the mog account thing. About the collector's edition, there has been no response to my support email for several weeks now. About my inactive characters, if I click on automatic renewal, it says the service is unavailable due to maintenance. A couple of days have passed and there has been no response to my support email. And, of course, I can't login to forums on lodestone, because I have no active character...
Arghhh.... Do you have any ideas about how else I can try to get a response from them?