Hey there, ZAM folks. As the subject header implies, I have a friend who seems to be having some technical issue that is, well, making playing the game impossible, much less even running the game. After an evening's worth of her trying a variety of troubleshooting measures we sadly had to give up, and this was on the same day she had re-upped her subscription, so suffice it to say she's rather upset over this.
Anyway, basically what happened was that she re-upped, logged in on one of her characters for about 15-20 minutes just to make sure everything was in order, then logged off for a break before sitting down to play for a while. When she came back to do that and opened the ARR launcher, this is what happened:
She would continue to click either "Yes" or "No" after each script error popped up, but no matter what it always ended the same way: black launcher screen and no way to log in or patch or anything. We tried Google to find some answers, and we already tried the following:
-Rebooting the computer.
-Uninstalling and then reinstalling the game (so now she's not just out of date with patches but it still didn't work).
-Checking FFXIV_BOOT.cfg and changing the EULA agreement value to '1' (it was already at '1' when we checked it).
So yeah, ultimately we're stumped. I'm not much of a technical or troubleshooting person, and I know a few of you around here dabble in that stuff, so if you have any advice or suggestions on how to fix this, we'd really, really appreciate it.