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"ATI driver stopped working"Follow

#1 Dec 02 2010 at 3:56 AM Rating: Decent
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Since the December 1st patch I have been unable to start FFXIV.
It gets past the login, then during the character select screen, or the following screen it crashes with the old
"ATI driver stopped working" message.
Used to get this occasionally, but now it happens all the time (well about 20 times in a row before giving up)
Obviously makes the game unplayable.
Anyone else have this?

Using an ATI HD5850 with an i5-750, and Windows 7 64bit, ATI driver 10.10, 4GB RAM. All clocks as default.

I have tried the following:
Various settings, eg NO-AA, 2xAA, 4xAA, low textures, high textures etc
Windowed, full screen.
Stopped all programs that could be running in background. Eg no virus scanners, updaters etc. This is very bare-bones install of Windows 7.
Changed program permissions to "Run as administrator", and without this option.
Changed program compatability to Off/Vista/XP/SP3/SP2/ etc...
Reinstalling directx from Microsoft, could not as am running latest version.
Lower the clocks on the GPU card with MSI afterburner, (and tried without MSI running)
Total driver de-install with driver cleaner, then try 10.11, still no good so back to 10.10 after total de-install.
Checked that all device drivers are latest in device manager.
Checked temperatures. All is cool.

I have not reinstalled the game, or reinstalled windows, or bought another graphics card. Card works fine elsewhere, and problems coincided with most recent patch.

I have not seen any other recent posts with this issue. Which kind of implies SE won't try and fix it. I can forgive the game for having issues, but not even being able to start it, makes moving to a different game a necessity if I can't fix this.
Lightsome



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#2 Dec 02 2010 at 4:36 AM Rating: Default
35 posts
SE must be doing something wrong, when i first started playing everything was fine now i cant go to LL town to entire region of grid or i will crash, before nov 26 update i was able to go to LL no problem but not grid. Every update they do i get more crash says unable to detect directx device.
#3 Dec 02 2010 at 5:39 AM Rating: Decent
Scholar
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802 posts
lightsome wrote:
Since the December 1st patch I have been unable to start FFXIV.
It gets past the login, then during the character select screen, or the following screen it crashes with the old
"ATI driver stopped working" message.
Used to get this occasionally, but now it happens all the time (well about 20 times in a row before giving up)
Obviously makes the game unplayable.
Anyone else have this?

Using an ATI HD5850 with an i5-750, and Windows 7 64bit, ATI driver 10.10, 4GB RAM. All clocks as default.

I have tried the following:
Various settings, eg NO-AA, 2xAA, 4xAA, low textures, high textures etc
Windowed, full screen.
Stopped all programs that could be running in background. Eg no virus scanners, updaters etc. This is very bare-bones install of Windows 7.
Changed program permissions to "Run as administrator", and without this option.
Changed program compatability to Off/Vista/XP/SP3/SP2/ etc...
Reinstalling directx from Microsoft, could not as am running latest version.
Lower the clocks on the GPU card with MSI afterburner, (and tried without MSI running)
Total driver de-install with driver cleaner, then try 10.11, still no good so back to 10.10 after total de-install.
Checked that all device drivers are latest in device manager.
Checked temperatures. All is cool.

I have not reinstalled the game, or reinstalled windows, or bought another graphics card. Card works fine elsewhere, and problems coincided with most recent patch.

I have not seen any other recent posts with this issue. Which kind of implies SE won't try and fix it. I can forgive the game for having issues, but not even being able to start it, makes moving to a different game a necessity if I can't fix this.
Lightsome






Dude not sure if you have done this but, did the uninstall fully MSI Afterburner <-- as in also remove the saved profiles too and ran a registry cleaner, before you reinstall the drivers?
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#4 Dec 02 2010 at 9:23 AM Rating: Good
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1,151 posts
Open Catalyst control Overclocking tab.

Check the temperature of your card.

Start the game and keep an eye on the temperature

The only time I see that message is when my card overheats because I forgot to increase the fan speed.
#5 Dec 02 2010 at 10:36 AM Rating: Decent
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16 posts
Thanks for the suggestions, I think I am making progress. By turning all the graphics settings to 'lowest' I was able to start it up. Once started it runs stably for hours. Although it has bigger pixels than the original Doom. Next time SE do a patch I'll turn up the settings and retry.

I'm thinking that maybe it is the size of the data (textures?) it downloads to the card at startup. I'm running with a fast SSD, and maybe the data comes in too quick. Whatever, they must have tweaked the graphics engine, as the benchmark runs stably for hours.

Thanks again for the help. Next time I try the driver reinstall (ATI 10.12 I guess), I'll follow Humsters idea of also removing MSI before running the driver cleaner. If it works I'll let you know.

Lightsome
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#6 Dec 12 2010 at 3:50 PM Rating: Decent
Scholar
16 posts
Solved:

By replacing the ATI 5850 with a Nvidea 460.
The card must have developed a strange hardware fault. It also bombed out in Assassins Creed. And once on the normal desktop. I tried different clock rates, and voltage settings. Even installed Windows 7 32 bit, still same fault. Strange that it works ok in so many other games and demos, both DX9 and DX10/11

FFXIV runs a bit slower on th 460 , but at least I can play the game again now. Hurray! What have I missed? ;)
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